Billing Assurance Coordinator
Company: Altice USA
Posted on: April 9, 2021
Stay connected with us through job alerts! Altice USA is a
cutting-edge communications, media, and tech company. We connect
people to what matters most to them; texting with friends,
advertising that resonates, or binge watching their favorite show.
Our differentiated approach centers around technologies that push
the envelope and deliver the ultimate customer experience. We're
building a workforce that attracts and retains the best talent, not
only to meet the needs of our customers, but that also reflects the
diverse communities we serve. Billing Assurance Coordinator The
Billing Assurance Coordinator ensures billing accuracy and
maximizes the customer experience by proactively researching and
resolving potential billing errors. Responsibilities
- Works within customer billing systems, such as Data Dispersed
Processing (DDP) and Integrated Desktop Application (IDA) systems,
as well as related billing system support applications, to ensure
the accuracy of bills for Optimum and Suddenlink customers.
- Reviews a high volume of auto-generated exception reports to
proactively identify and correct billing errors related to
discounted offers, equipment charges, rate codes, etc.
- Analyzes and resolves issues of varying levels of complexity
related to billing and service discrepancies on customer accounts;
exercises sound judgment as to when to escalate issues or broader
themes to Billing Assurance Specialist.
- Follows detailed work instructions and process documents to
ensure consistent practices and treatment of issues across the
- High School Diploma required; Associate's or Bachelor's degree
- Previous experience in a billing and collections
role/environment or related field strongly preferred.
- Highly proficient in Office 365/Google Docs, specifically
- Experience with Data Dispersed Processing (DDP) and Integrated
Desktop Application (IDA) billing support system applications
- Strong organization and analytical skills with the ability to
handle multiple tasks simultaneously. Altice USA is an Equal
Opportunity Employer committed to recruiting, hiring and promoting
qualified people of all backgrounds regardless of gender, race,
color, creed, national origin, religion, age, marital status,
pregnancy, physical or mental disability, sexual orientation,
gender identity, military or veteran status, or any other basis
protected by federal, state, or local law. Altice USA, Inc.
collects personal information about its applicants for employment
that may include personal identifiers, professional or employment
related information, photos, education information and/or protected
classifications under federal and state law. This information is
collected for employment purposes, including identification, work
authorization, FCRA-compliant background screening, human resource
administration and compliance with federal, state and local
Keywords: Altice USA, New Rochelle , Billing Assurance Coordinator, Accounting, Auditing , Jericho, New York
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