Collections Specialist

Company: Pro Plus of New York
Location: Plainview
Posted on: June 22, 2022

Job Description:

Pro Plus Services of New York is a Commercial Kitchen and Refrigeration Equipment Maintenance and Repair Company that specializes in keeping commercial food equipment, refrigeration and appliances running safely and efficiently. We service hospitals and healthcare facilities, schools/universities, hotels, grocery stores, corporate cafeterias, and restaurants in the New York Metro area. We are seeking an experienced Collections Specialist to join our team. The Collections Specialist will provide collection support for the Account Receivable department to ensure all delinquent/past due accounts are aware of invoices owed and then working with them to get paid and up to date. BENEFITS:

• Medical, Dental and Vision
• Matching 401K
• Accrued Paid Time Off (PTO)
• Holiday pay RESPONSIBILITIES:
  Collections:
  • Monitor A/R reports and identify overdue accounts
  • Send out statements on regular basis and follow up on past due invoices and outstanding receivables.
  • Negotiate payment plans as needed
  • Maintain records of A/P contacts for all active customers
  • Work with Service Department to resolve customer issues and complaints concerning billing in a timely manner
  • Maintain detailed records / logs of collection communication and efforts
  • Generate A/R related status updates and report to management
  • Track delinquent accounts and make recommendations regarding credit holds
  • Facilitate documentation and escalate delinquent accounts to Collections Agency as needed
  • Manage all company wide collection efforts / tasks as needed Invoice Submission:
    • Email all customer invoices on regular basis
    • Submit/upload customer invoices to various online customer portals
    • Upload warranty claims to manufacturer portals
    • Maintain log of submission dates SKILLS AND QUALIFICATIONS:
      • Experience managing collections and knowledge of collection techniques
      • Proficient in Microsoft Office (Word/Excel/Outlook)
      • Excellent communication skills (both written and verbal)
      • Strong follow-up skills and calendar management
      • Strong organization and time management skills
      • Ability to think outside the box and solve problems
      • Ability to manage stress, have patience and multi-task
      • Ability to work in a fast-paced environment

Keywords: Pro Plus of New York, New Rochelle , Collections Specialist, Accounting, Auditing , Plainview, New York