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Front Desk Receptionist

Company: Reddy Care Physical & Occupational Therapy
Location: Westbury
Posted on: November 19, 2021

Job Description:

About UsEstablished in 2003, Reddy Care Physical and Occupational Therapy has been featured on the Inc. 5000 list of the fastest growing companies in the country for the past four years and counting. Our physical therapist owned private practice offers stability and growth for every employee. We work together as a team to ensure patients are greeted and checked in, phones are answered, patients are scheduled, copays are collected, faxes are handled and other duties that arise as a Front Desk Care Coordinator.Reddy Care Physical and Occupational Therapy currently has 150+ professionals and administrative staff working to contribute and make a positive impact to the community.Our vision is to continue to establish outpatient facilities, in-home therapy and courtesy transportation. Our goal is to expand our company to a national platform to revolutionize the way patients access outpatient therapy.The OpportunityWe are a large, growing company with 150+ staff and are looking for a full-time Front Desk Care Coordinator that is competent and resilient for our Great Neck clinic and Home Care team. Must be able to handle a busy office and enjoy daily patient interaction.What you will be doing:

  • Greet and welcome all patients who enter the clinic.
  • Communicate the importance of physical and occupational therapy to our patients.
  • Answer incoming calls promptly and in a customer service friendly manner. The office receives 500-600 calls on a daily basis handled by a team of care coordinators
  • Encourage patients to keep their appointments, limiting cancellations.
  • Schedule appointments for new and returning patients.
  • Complete new patient registration.
  • Collect applicable payments.
  • Responsible for scanning, importing and handling faxes from doctor offices
  • Coordinate with patients, therapists, and as required the insurance team, billing team and home care scheduling team
  • Manage the physical therapists' and occupational therapists schedules.
  • Shift: Monday-Friday 12:00pm-8:30pmWhat you will need:
    • Must live within 30 minutes driving distance from the Great Neck office
    • Excellent customer service skills and a compassion for helping people
    • Proficient using an EMR and quick to learn different computer programs
    • Experience with managing a multiline phone system
    • Self-directed with organizing skills
    • Can accurately handle patient scheduling/management
    • Punctual and stable work schedule
    • Medical reception experience is a plusWhat you will get from us:
      • Paid Time Off (PTO)
      • Paid holidays
      • Health, vision and dental insurance
      • Nationwide Pet Insurance DiscountReddy Care Physical Therapy is an Equal Opportunity Employer.

Keywords: Reddy Care Physical & Occupational Therapy, New Rochelle , Front Desk Receptionist, Administration, Clerical , Westbury, New York

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