Receptionist
Company: Brae Burn Country Club
Location: Purchase
Posted on: August 6, 2022
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Job Description:
Job Description Receptionist Reports to : CFO Education and/or
Experience High School diploma or GED or higher. A minimum of two
years in a resort, club or hospitality industry setting. Job
Knowledge, Core Competencies and Expectations Excellent customer
service skills and an open, courteous and friendly personality
required. Excellent oral and written communication skills. Must
have working knowledge of using and programming multi-line
telephone equipment and reservation systems. Must be able to type
and efficiently (at least 50 wpm), use word processing, spreadsheet
and e-mail programs. Must be able to efficiently handle multiple
tasks concurrently while meeting deadlines, prioritizing tasks and
providing excellent member service. Knowledge and ability to
perform required role during emergency situations. Job Summary
(Essential Functions)Answer incoming calls effectively; forward
phone calls to other club extensions or voice mail boxes or take
messages from callers. Greet members and guests who are visiting
the club. Schedule appointments for administrative staff. Job
Tasks/Duties Answers the telephone; transfers calls to proper
extensions; takes messages for members and staff. Greets members
and guests. Provides schedule and other club information to members
and guests. Sorts and distributes in-coming mail. Collects and
posts outgoing mail including overnight mail services. Arranges and
maintains member charge records in alphabetical or numerical
membership order. Maintains supply of club information for members.
Fulfills members--- requests; for example, places phone calls and
holds letters or packages. Performs on- or off-site errands.
Performs general office work such as word processing, filing and
operating copy and fax machines. Works on special projects as
assigned. Maintains supply inventories for reception area. Reports
presence of unauthorized visitors in or around club facility.
Performs other duties required by the manager on duty. In some
clubs, receptionists may also: -- accept meal and function
reservations;-- maintain daily reservations for spa, massage
therapists or squash and racquetball courts;-- enforce attire
guidelines;-- maintain member and guest records (including visits
by guests and member charges);-- maintain time card records for
employees; contact staff members about work schedules; sort daily
employee meal tickets;-- maintain correct balances in petty cash
and operating funds;-- update and maintain member mailing and
telephone lists;-- process (type) correspondence;-- operate front
desk, lobby or other areas;-- maintain lobby message board;-- help
with mailing of monthly statements to members;-- process food
take-out orders;-- greet job applicants filling out applications;--
control traffic flow in lobby or reception area; turn on music in
lobby and reception area;-- maintain appearance of reception
area;-- maintain postage meter and postage supplies;-- perform
member-family relations responsibilities (including checking
obituaries and preparing and sending thank-you letters, get-well
cards, flowers and birthday greeting cards);-- manage a ---lost and
found--- program;-- post daily events on lobby activity (function)
boards; and-- create new member and catering packets. Licenses and
Special Requirements Physical Demands and Work Environment Must be
able to reach, bend, stoop, stand and lift up to 40 pounds. Must be
able to sit for prolonged periods of time. Moderate noise level in
the work environment.
Keywords: Brae Burn Country Club, New Rochelle , Receptionist, Administration, Clerical , Purchase, New York
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