Membership Services Representative
Company: WAKEMAN BOYS & GIRLS CLUB
Location: Bridgeport
Posted on: February 16, 2026
|
|
|
Job Description:
Job Description Job Description PRIMARY FUNCTION: The Membership
Services Representative is responsible for assisting the Membership
Director with front desk administrative tasks, including Daxko
database management and clerical/reception at the front desk. The
position requires proficiency in task management and has the
ability to maintain a high level of organization and customer
service in a busy setting. This position is expected to be a
maximum of 20 hours per week. KEY ROLES (Responsibilities and
Expectations): Effectively utilize the Club's Daxko Customer
Relations Manager database to check in members, enroll members in
programs, complete data analysis, program payments and other
administrative tasks. Greet and welcome visitors in a warm and
professional manner. Answer and direct incoming phone calls
promptly and professionally. Maintain a clean and organized front
desk and reception area. Manage office correspondence, including
sorting and distributing mail and packages. Assist with scheduling
appointments and meetings. Oversee the implementation of Wakeman
Boys & Girls Club's Safety Guidelines and best practice protocols.
Ensure a clean, healthy, safe, positive environment is created and
maintained, producing a sense of physical and emotional safety.
Assume other duties as assigned by supervisor. Typical shifts are
between 1:00pm to 6:00pm Monday-Friday and various weekends as
required. Manage daily sign-out process which includes verification
of parent or other approved adult identification. Member file
management to include gathering necessary documents and
authorization forms. Respond to inquiries via Outlook email and
phones. Pay rate, current pay alignment across the organization for
this position in a part?time capacity. RELATIONSHIPS: Internal:
Maintain close, daily contact with Club staff (professional and
volunteer), Club members, and supervisor to receive/provide
information, discuss issues, explain, or interpret
guidelines/instructions ; instruct, and advise/counsel members.
External: Maintain contact as needed with external community
groups, schools, members' parents and others to assist in resolving
problems. SKILLS/KNOWLEDGE REQUIRED: Minimum 21 years old Strong
communication skills, both verbal and written Strong ability to
handle basic office and clerical skills Strong Microsoft Office
skills, including Excel and Word Ability to multi-task and work
under pressure while maintaining a positive demeanor with youth
Ability to pass a background check Organized, reliable,
hard-working, strong moral values Ability to work in an environment
with youth PHYSICAL REQUIREMENTS/WORK ENVIRONMENT: Remaining in a
stationary position, often standing, or sitting for prolonged
periods. Communicating with others to exchange information. Handle
basic administrative duties such as data entry, filing, and
photocopying. Maintain office supplies inventory and place orders
as needed. Repeating motions that may include the wrists, hands
and/or fingers. Assessing the accuracy, neatness and thoroughness
of the work assigned. Working in noisy environments. Light work
that includes moving objects up to 20 pounds. DISCLAIMER: The
information presented indicates the general nature and level of
work expected of employees in this classification. It is not
designed to contain, nor to be interpreted as, a comprehensive
inventory of all duties, responsibilities, qualifications, and
objectives required of employees assigned to this job.
Keywords: WAKEMAN BOYS & GIRLS CLUB, New Rochelle , Membership Services Representative, Administration, Clerical , Bridgeport, New York
