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IT Field Engineer

Company: WheelHouse IT
Location: Wantagh
Posted on: February 25, 2021

Job Description:

The Field Engineer provides high-quality technical support to our clients and is eager to serve as a mentor for our technicians. Technology is constantly changing and our Escalation level support staff is consistently expanding their technical knowledge and ability, teaching peers & clients along the way. The position is located in Long Island, NY.SUPPORT the Clients & GROW with the Business!At Wheelhouse IT, our team has the best intentions of the company and client in mind always. The Field Engineer 2 reports to their Support Desk Manager but are part of a team and believe in the future of the organization. They will provide remote and onsite support for PCs, networking equipment, servers, firewalls, and desktop software for a variety of diverse small to medium-sized organizations. This position will also be an escalation point for difficult-to-solve issues. The candidate should expect and not be opposed to performing a wide variety of IT support ranging from simple desktop and peripheral support to complex server and network issues, as dictated by client request and company workload. Candidates must also be willing to work directly with all types of clients and internal staff, from technical to the very non-technical, and be ready to act as a mentor to level 1 technical staff. The right candidate for this position is open-minded and willing to work directly with all types of clients/internal staff, ranging from technical to the very non-technical.Be part of an EXCITING, FAST-paced and DYNAMIC Team!Field Engineers love a challenge and constantly be looking for ways to improve themselves and the company. They are driven to improve the environment and they will be expected to contribute to that goal regularly. They will look for ways to provide only the best customer service and support to our clients. When the need arises this individual may be called upon to assist on projects as needs dictate. They will also contribute to the maintenance and enhancement of internal systems, and in some cases, customer-facing hosted and cloud environments.BENEFITS come with the territory:* Medical, Dental, & Vision insurance* Short-term, Long-term, and Life insurance* Company-sponsored 401K with match* Paid vacation* Company-sponsored cell phone* Performance-based bonuses* Training* Other perks that make this a great place to work, learn, and growDesired Skills & Expectations in the workplace:* Self-motivated with the ability to work in a fast-moving environment.* Technical awareness: an ability to match resources to technical issues appropriately.* Service awareness of all organization's key IT services for which support is being provided.* Understanding of support tools, techniques, and how technology is used to provide IT services.* Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.* Diagnosis skills of technical issues.* Strong written communication skills and the ability to document* Ability to multi-task and adapt to changes quickly.2+ years of experience and/or familiarity in supporting: (IF APPLICABLE)* Network connectivity and networking equipment for LAN/WAN topologies* Microsoft Products (i.e. Office 365, Windows OS's)* Microsoft Active Directory administration* Internet-related technologies, including - Registrars, SSL and hosting providers* Professional IT Certifications or training, such as: CompTIA A+ and Network+, Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP* Previous IT Help Desk experience requiredConsidered a plus:* Managed Services experience preferred* BA/BS, preferably in computer science, information technology, or a related field.* Server hardware and related tech: RAID, iLO, DRAC, Bare Metal Restores, Backup methods* LabTech or similar RMM experience* ConnectWise experience or similar PSA experienceOnly local candidates need apply. (Office is located in Wantagh, NY)The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.Powered by JazzHRQ2PEOpOnIp

Keywords: WheelHouse IT, New Rochelle , IT Field Engineer, Engineering , Wantagh, New York

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