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Remote Retirement Account Management Director

Company: Human Interest, Inc.
Location: Bronx
Posted on: April 5, 2021

Job Description:

A financial services company has an open position for a Remote Retirement Account Management Director. Core Responsibilities Include: Serving as a plan administration and compliance subject matter expert in key decisions regarding service levels, policies, and process Hiring, developing, inspiring, and supporting a team of Account Managers dedicated to the plan administrator success Evolving our service delivery to ensure customer satisfaction, retention, and loyalty Position Requirements Include: Minimum of 7 years of experience in retirement client service leadership Qualified 401(k) Administrator (QKA) certification Demonstrated tireless customer advocacy and a passion for delivering experience improvements Experience with rapid planning, execution, and measurement of operational process improvements Prior experience growing and scaling a high-performing team Ability to develop KPIs to measure team performance and efficiency on a daily basis

Keywords: Human Interest, Inc., New Rochelle , Remote Retirement Account Management Director, Executive , Bronx, New York

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