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Remote Concierge Director

Company: Verse Inc.
Location: Bronx
Posted on: May 6, 2021

Job Description:

An information technology company is filling a position for a Remote Concierge Director. Must be able to: Make decisions about business policies, managing risks and resolving employee issues Develop, manage and coach the Lead Development contact center staff Communicate and share KPIs and strategic initiatives within the Concierge Department Position Requirements Include: 3-5 years of successful Leadership experience managing 5-10 managers/supervisors Experience with omni channel CRM software including calls, SMS, and email Experience creating and managing to contact center metrics Experience with contact center reporting platforms and data analytics Experience managing to workforce management principles Experience with hiring, onboarding, and interviewing within a department

Keywords: Verse Inc., New Rochelle , Remote Concierge Director, Executive , Bronx, New York

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