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Corporate Support Manager

Company: New York Community Bancorp, Inc.
Location: Westbury
Posted on: November 23, 2021

Job Description:

JOB SUMMARY A Corporate Support Manager I is responsible for managing the day-to-day operation of and reporting on assigned work groups for Corporate Support including; Mobile Phones Management, Corporate Credit Card Program, Corporate Donations processing and the Billing Unit. Collaborates with counterpart in the West Region on process improvements, cost savings and customer service delivery. ESSENTIAL FUNCTIONS

  • Oversees the daily operation of assigned work groups and provides support in addressing staffing concerns, work assignment and problem resolution.
  • Ensures that risk related responsibilities are in compliance with Bank policy and department procedures.
  • Drives process improvements, cost saving initiatives and raises the bar on customer service delivery across Corporate Support disciplines.
  • Makes recommendations for changes of systems, policies, and procedures within the Corporate Support Division.
  • Ensures that Corporate Support staff are cross-trained in critical areas of the operation to mitigate potential risk to the Bank.
  • Actively participates in annual budget development and makes recommendations based on area manager's input.
  • Monitors spend in assigned areas and reports variances to Director on a routine basis.
  • Ensures staff members remain current on Bank policy and department procedures.
  • Collaborates with peers on process improvements across all Corporate Support disciplines.
  • Delivers reporting that measures performance against operational goals and objectives as requested.
  • Develops, coaches, and mentors direct reports, and re-aligns resources for optimum productivity.
  • Administers personnel related matters including staffing, performance appraisals, disciplinary action and terminations. ADDITIONAL COMMENTS
    • Manage special projects, and performs additional duties and responsibilities as required.
    • Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures. Job Requirements:EDUCATION AND EXPERIENCE
      • High school diploma or equivalent.
      • Some college required. Bachelor's degree in Business or Accounting preferred, or equivalent combination of education and experience.
      • Minimum of five (5) years of experience in office management in a financial institution. KNOWLEDGE, SKILLS AND ABILITIES
        • Computer literate with proficiency in Microsoft Word, Excel, and Outlook.
        • Strong project and staff management skills.
        • Strong interpersonal and analytical skills.
        • Excellent written and verbal communication skills.
        • Ability to prioritize and organize work assignments for a work group.
        • Ability to handle multiple priorities and meet established deadlines.
        • Ability to interact with all levels of staff and management.
        • Ability to train, lead and motivate staff. NEW YORK COMMUNITY BANK.Based in Westbury, NY, New York Community Bank is a New York State-chartered savings bank serving customers throughout Metro New York, New Jersey, Ohio, Arizona and Florida. New York Community Bank serves customers through over 200 branches featuring a divisional structure: Queens County Savings Bank, Roslyn Savings Bank, Richmond County Savings Bank, Roosevelt Savings Bank and Atlantic Bank in New York; Garden State Community Bank in New Jersey; Ohio Savings Bank in Ohio; and AmTrust Bank in Florida and Arizona. With a longstanding reputation of strength, stability and service, NYCB is proud to be committed to the communities it serves. To learn more about the NYCB Family of Banks visit us at www.MyNYCB.com . Help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals. Locate top talent right in the community where you live, work and play. Amazing individuals are all around be sure to let them know how they can become a part of the NYCB family.NYCB is an equal opportunity employer that prohibits discrimination on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information and any other classification protected by applicable federal, state, or local law or ordinance.This policy against discrimination applies to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. NYCB will consider reasonable accommodations for employees and applicants with disabilities, as well as accommodations that are necessary for an employee to practice their religious faith.

Keywords: New York Community Bancorp, Inc., New Rochelle , Corporate Support Manager, Executive , Westbury, New York

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