Returns Manager

Company: Kelly
Location: Plainview
Posted on: May 15, 2022

Job Description:

Return & Service Manager
Exciting opportunity for my growing client in Plainview New York for a Return & Service Manager.
Returns & Service Manager will manage the RMA department for production and customer returns related issues.

Understanding of product operation, troubleshooting methods to figure out root cause of issues is required. 4D/8D reports will be generated and provided to customers as needed.
Team communication desired for achieving short turnaround time for customer issues and production related issues.

Knowledge of using test application software's, Microsoft office utilities, power supplies, light sources, test equipment's including multimeters, oscilloscope, function generators etc.

Responsibilities and Duties
RMA handling- Complete returns and exchange process are handled and monitored by the Returns department.
Runs the initial troubleshooting and diagnostics for root cause.
Parts are returned to vendors (RTV Process) as needed.
Generation of 4D/8D reports.
RMA/ Non-conformance gets regularly summarize in the QMS.

Requirements
Experience in Electrical equipment a must
Bachelors degree
Knowledge of handling & troubleshooting optics, electronics, and mechanical parts.
Ability to read and follow test instructions
Ability to use hand tools for assembly and soldering irons.
Strong computer skills including MS office and ERP system
For immediate consideration and interview please send resume to chrc511@kellyservices.com

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Keywords: Kelly, New Rochelle , Returns Manager, Executive , Plainview, New York