Account Manager
Company: MAXIMUS
Location: Bronx
Posted on: June 23, 2022
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Job Description:
The Lead Counselor is responsible for responding to escalated
customer issues and assist customers in the resolution of all
complaints.Essential Duties and Responsibilities
- Work with customers to access government sponsored programs and
receive program services. -
- Interact with program participants on a regular, daily basis
either in person or via mail. -
- Educate customers on program services and eligibility
requirements. -
- Assist customers in multiple phases of the case management
process, ranging from enrollment through the awarding of benefits
and services. -
- Work with customers to meet and achieve program goals, and
maintain program services and eligibility. -
- Assist customers with acquiring services which facilitate program
goals (e.g., educational and/or vocational training, medical, child
care, transportation, substance abuse/mental health, child support
establishment, legal, and other related needs). -
- Follow up with customers to ensure their needs are met, questions
and concerns are resolved.
- Serve in a lead capacity, as needed, to coordinate and direct the
work of lower level staff, mentor and advise them, and handle
complex or escalated issues
Minimum Requirements:
- High school diploma or GED required.
- At least two (2) years of related experience required.Since 1975,
Maximus has operated under its founding mission of Helping
Government Serve the People, enabling citizens around the globe to
successfully engage with their governments at all levels and across
a variety of health and human services programs. Maximus delivers
innovative business process management and technology solutions
that contribute to improved outcomes for citizens and higher levels
of productivity, accuracy, accountability and efficiency of
government-sponsored programs. With more than 30,000 employees
worldwide, Maximus is a proud partner to government agencies in the
United States, Australia, Canada, Saudi Arabia, Singapore and the
United Kingdom. For more information, visit
https://www.maximus.com.As a large employer and Federal contractor,
Maximus is subject to various vaccine mandates across our lines of
business. Maximus is committed to complying with any applicable
vaccine mandates. The specific vaccine requirements for this
position will be outlined throughout the selection process.
Individuals who believe they may qualify for a medical or religious
accommodation will have the opportunity to apply for an
accommodation following an offer of employment.EEO Statement:
Active military service members, their spouses, and veteran
candidates often embody the core competencies Maximus deems
essential, and bring a resiliency and dependability that greatly
enhances our workforce. We recognize your unique skills and
experiences, and want to provide you with a career path that allows
you to continue making a difference for our country. Were proud of
our connections to organizations dedicated to serving veterans and
their families. If you are transitioning from military to civilian
life, have prior service, are a retired veteran or a member of the
National Guard or Reserves, or a spouse of an active military
service member, we have challenging and rewarding career
opportunities available for you. A committed and diverse workforce
is our most important resource. Maximus is an Affirmative
Action/Equal Opportunity Employer. Maximus provides equal
employment opportunities to all qualified applicants without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status or disabled
status.Maximus compensation is based on various factors including
but not limited to a candidates education, training, experience,
expected quality and quantity of work, required travel (if any),
external market and internal value analysis including seniority and
merit systems, as well as internal pay alignment. Annual salary is
just one component of Maximuss total compensation package. Other
rewards may include short- and long-term incentives as well as
program-specific awards. Additionally, Maximus provides a variety
of benefits to employees, including health insurance coverage, life
and disability insurance, a retirement savings plan, paid holidays
and paid time off. Compensation shall be commensurate with job
duties and relevant work experience. An applicant's salary history
will not be used in determining compensation.
Keywords: MAXIMUS, New Rochelle , Account Manager, Executive , Bronx, New York
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