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Director, Product Integration

Company: Mastercard
Location: Purchase
Posted on: August 4, 2022

Job Description:

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results. Job TitleDirector, Product IntegrationOverviewThe Global Product Integration (GPI) team is a global team within the Customer Delivery organization.With a focus on new technology, products and services, the Global Product Integration team collaborates with product owners, development teams, and other stakeholders across Mastercard to efficiently and effectively deploy solutions with speed, quality and predictability. GPI is responsible for assessing new products and enhancements to equip Customer Delivery to support and scale projects from customer onboarding, testing, launch, and transition to BAU. Global Product Integrators develop streamlined and straightforward processes used globally by our delivery teams, resulting in a positive customer and employee implementation experience.o Are you passionate about influencing technology and impacting what's next? o Does gaining gain a global perspective and exposure to new products and services excite you?o Are you passionate about influencing products, processes and impacting what's next?o Are you knowledgeable about a wide range of our Mastercard products and services? Role & responsibilitiesThe successful candidate will be accountable for supporting regional market rollouts and documenting the customer implementation and testing processes for new or significantly enhanced Mastercard products and services in the MDES and SRC space. o Supports strategic product integration efforts through the global Studio Product Onboarding process in partnership with the global product owners, technology teams, and other stakeholderso Proactively articulates delivery implementation requirements and partners with global product owners & executives of the products to achieve consistent, efficient, flawless, fast, and light customer touch onboarding.o Partner with the global product owners to understand product/enhancement requirements. o Partner with the global product owners to identify and document test cases and tools to be used by Customers for testing activities.o Own the development of global product delivery guides to consistently implement assigned products at scale with speed, quality, and predictabilityo Partner with regional delivery teams to provide them with the knowledge, support, tools, processes, and documentation necessary to perform their job functions with efficiency and effectivenesso Conduct implementation and testing training sessions for Customer Delivery to equip resources with the information and tools needed to support customer projectsAll About Youo Understanding of the payment ecosystem and value chain and strong knowledge of Mastercard's systems and infrastructureo Experience with MDES and SRC preferredo Demonstrated success in leading complex product implementations globally and driving the design of scalable guideso Track record in global project management and thought leadershipo Experience delivering presentations that require critical decision-making from senior leadershipo Ability to quickly understand, assess, simplify, and articulate complex business and technical challenges/solutionso Ability to quickly analyze and design efficiencies into new and existing solutionso Analytical and problem-solving skills (define, measure, analyze, improve, and control)o Ability to build strong working relationships and to interact well with the customer, internal, and/or external business partners, and with varying levels of managemento Must be high-energy, comfortable with uncertainty, proactive, and able to function under pressure to meet tight deadlineso Ability to lead, negotiate, and drive change in a technical work environmento Team player with a willingness to share and transfer knowledgeo Familiarity Mastercard test tools and REST clients, and API standards (REST, JSON, XML)o Ability to understand, apply and communicate platform and API features and capabilities, as well as understand web services technologies in a SaaS environmento Ability to quickly identify and recommend practical guidance during technical Q&A sessionso Experience in customer delivery or testing processes or quality analysis/assuranceo Strong verbal and written communication skills with ability to leverage these skills in a technical and teaching environmento Self-starter with ability to work independently or with a team, and to work flexible hours as needed to support global delivery teamso Language skills a plus, will be working with regional teamsCOVID-19 Considerations We value the safety of each member of our community because we know we're all in this together. In many locations, which may change over time, we've implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.PDN-969f7ec3-6afb-49e5-917b-a25365971a68

Keywords: Mastercard, New Rochelle , Director, Product Integration, Executive , Purchase, New York

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