Director, Product Delivery - Conversions

Company: Mastercard
Location: Purchase
Posted on: August 4, 2022

Job Description:

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results. Job TitleDirector, Product Delivery - ConversionsOverview: The North America Customer Delivery Team is looking for a Director, US Product Delivery to partner with internal stakeholders (Account Teams, Product, Technology, etc.) and Issuing customers to lead successful conversions (i.e., reissuance) into Mastercard Core products (Debit, Credit, Prepaid, Small Business). The ideal candidate is passionate about driving Mastercard success in the Region, is organized, highly motivated, analytical, and possesses superior communications skills. Role: Lead delivery efforts for Mastercard Core Product conversions within the U.S. market with Issuers. Maintain extensive working knowledge of Core products to effectively consult with customers regarding successful conversions strategies and best practices (integrating Mastercard, customer, and third parties). Manage the successful completion of conversion delivery projects for Core products in the U.S. market to ensure the region can meet or exceed volume and revenue objectives while delivering a differentiated customer experience and optimizing resource utilization. Manage all projects to success metrics established with the customer and ensure application of Product Delivery best practices & methodology. Establish and maintain effective working relationships with partner organizations (Product, TAM, Franchise, customers, third parties) as U.S. Product Delivery leads successful delivery of products. Provide delivery subject matter expertise in the sales process to represent the differentiation that USPD brings as compared to our competitors and to understand client requirements. Measure customer satisfaction with USPD function through the regular administration of Post Implementation Reviews, conveying opportunities for improvement throughout the organization to the accountable parties. All About You: You have experience in financial services, financial institutions, processors or regional/national networks. You have the ability to translate Mastercard and customer's strategic objectives into actionable deployment strategies and execute against same. You are skilled at explaining technical problems succinctly and clearly. You have proven project management, problem solving and planning skills with a demonstrated record of success managing multiple projects with external and internal clients simultaneously. Process Improvement experience and/or project management certification, a plus. You possess the ability to build and maintain strong, positive working relationships. You look at everything through the eyes of your customer. You are always looking for potential solutions to solve problems. You have excellent written and verbal communication skills. Proven skills managing a highly successful team a plus.COVID-19 Considerations We value the safety of each member of our community because we know we're all in this together. In many locations, which may change over time, we've implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodationmastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.PDN-96815b2c-2c99-412c-8f03-e25f9f500297

Keywords: Mastercard, New Rochelle , Director, Product Delivery - Conversions, Executive , Purchase, New York