Lead Program Manager, Operations

Company: Mastercard
Location: Purchase
Posted on: August 4, 2022

Job Description:

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results. Job TitleLead Program Manager, OperationsOverview:We are looking for a self-starting, detail-oriented Program Manager to partner with our VP, Digital Talent Operations on managing the COE's integrated roadmap, prioritization and go-to-market plans, as well as future releases of Unlocked, our platform for internal talent management. This is a platform where everyone owns their career development, and you can find tailored experiencesor they can find you Role:In this role you will: Plan and manage multiple initiatives, projects or activities in a coordinated way from inception through successful delivery Complete milestones and scale mechanisms to provide clarity and achieve desired outcomes with dependent teams Cultivate a deep understanding of the business domain and objectives in order to shape successful execution plans, and the business and technical requirements for the initiatives that you are managing Have relentless focus on our people, as we drive solutions and positive impact Work across multiple teams (across programs, business/engineering teams, and/or technologies) to drive strategic alignment and partnership against complex objectives Align dependent organizations to accomplish objectives Work directly with internal and external Mastercard technology providers Work with limited guidance, seeking guidance as needed - the program outcomes are defined but the execution plan is not Understand the needs of key players: our People Business Partners, Talent Learning Consultants, People Leaders and Team Members, creating long term solutions for multiple user groups and stakeholders (employees and people leaders) Recognize complexity within the program and propose simplified solutions Help stakeholders and users make trade-off decisions by considering all of the data including business goals, technical platform strategy, user experience and maintainability through relentless focus on our employees Identify, assess, track and mitigate issues and risks at multiple levels Write documentation as required Define and adhere to program budget Accurately report progress, status anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels Work across teams to measurably improve, streamline, and/or eliminate excess processes into simple straight forward solutions Regularly define and review key success metrics for data-focused tracking and proactively seek out new and improved mechanisms for visibility ensuring your program stays aligned with organization objectivesAll About You Self-starting, detail-oriented organizational guru Think innovatively, challenge status quo, reinforce change, advocate for change Track record of owning delivery and orchestrating many diverse items from declared units of work to action items each requiring critical focus and adherence to timelines Proactively communicate progress, risks, issues, and actions updates to dependent teams, stakeholders, and executives in a consumable and digestible manner Extensive experience creating, reviewing, updating, collecting and analyzing the processes, procedures and metrics necessary to evaluate, simplify, and measure positive outcomes within and across the domain supported by the program Extensive experience developing and nurturing relationships, serving as the main point of contact between internal (and potentially external) stakeholders, while influencing behaviors and negotiating towards constructive and satisfactory outcomes for the program and stakeholders Extensive experience creating communications, training materials, playbooks similar artifacts necessary for effective operations of your program - even conducting training Demonstrated experience applying / advancing knowledge of Mastercard domain specific supported by the program Eagerness to learn and stay current on industry trends, associated benchmarks, and best practices within the domain(s) supported by the program apply towards your own work Desired skills: experience with process mapping and design thinking software, experience working in Agile or SAFe delivery environments and/or knowledge of KanbanCOVID-19 Considerations We value the safety of each member of our community because we know we're all in this together. In many locations, which may change over time, we've implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodationmastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.PDN-968f65fd-db07-4beb-87a1-30978686d6aa

Keywords: Mastercard, New Rochelle , Lead Program Manager, Operations, Executive , Purchase, New York