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Senior Vice President, Cardholder Services

Company: MasterCard Worldwide
Location: Purchase
Posted on: September 19, 2022

Job Description:

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results. Job Title Senior Vice President, Cardholder Services Overview Loyalty and Engagement places Mastercard in the heart of our customer's consumer marketing strategies. Our vision is to become the partner of choice for Issuers and Merchants leveraging our solutions to drive profitable consumer engagement and Mastercard Preference. In order to create exceptional cardholder experiences and drive Issuer value through differentiation, we are seeking an SVP, Cardholder Services. This role will develop and provide global oversight for products and platforms related to cardholder benefits in the Travel & Lifestyle category, which align to our global product line strategy value proposition. The successful candidate will be globally responsible for value proposition to Issuers/Merchants and cardholders, competitive differentiation, global scalability and delivering outstanding digital experiences. Role General Manager of Cardholder Services focusing on Travel & Lifestyle verticals including Airport & Lounge, Concierge, Wi Fi, Travel booking services and development of new benefits and services in this space Develop the strategic roadmap for enhancement of our products for use globally. In partnership with broader Loyalty & Engagement group, develop an integrated travel proposition for cardholders including other products such Cross Border offers programs, Rewards Travel products and Travel insurances & assistances Partner with Core products to ensure product roadmap is informed by a deep understanding of market needs, combined with market intelligence and consumer research to drive Mastercard preference and relevant offerings Reimagine benefits offerings, leveraging broader Mastercard Data & Services capabilities such as consulting, Test & learn, Performance marketing, Digital services and insights and analytics, to drive awareness and engagement across all products and to create competitive differentiation. Lead transformation of cardholder benefits and experience to enable digital delivery, with consumer experience at the forefront of transformation. Enable issuers to develop front of wallet consumer value propositions to grow their business profitably. Develop the pricing for the products and platform provisioning. Manage and expand strategic global providers, ensuring best-in-class offerings across products. In partnership with procurement, negotiate contract terms and evaluate ongoing service performance, ensuring Mastercard maintains a competitive advantage. Share responsibility for growing the revenue and earnings of the Loyalty & Engagement business in each region/division. Develop pricing strategies to maximize growth. Partner with Platforms team to ensure timely delivery of platform enhancements. Partner with Operational Excellence group to ensure that we achieve our customer satisfaction and NPS scores. Represent Mastercard in Customer forums and industry events, positioning us as the industry leader with highly differentiated capabilities. Recruit, retain and develop high-performing team. All About You Strong consumer marketing and product management experience. Multi-market business management experience, with direct previous business management experience in at-least 3 of the world's top 20 GDP markets. Demonstrated experience in driving growth and expansion of products, digital consumer experiences, business operations and end-to-end delivery; has the ability to scan widely across internal business operations and external markets and competitors to identify business opportunities Acts as a thought leader for creative/disruptive improvements and thoughtfully balances risk when committing significant investments in leading change Navigates across cultures and geographies and leverages strong relationships with key groups across Mastercard to gain support and buy-in for key decisions; creates an inclusive working culture where global colleagues are regularly consulted and can successfully bring their perspectives to the table Recognized within the organization as an expert in the field; often consulted for strategic business decisions by senior leadership Encourages a culture that looks to new technology and innovation to establish competitive advantage and operational effectiveness in a unique, creative and compelling way Creates a high-performance c COVID-19 Considerations We value the safety of each member of our community because we know we're all in this together. In many locations, which may change over time, we've implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice. In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard. In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Keywords: MasterCard Worldwide, New Rochelle , Senior Vice President, Cardholder Services, Executive , Purchase, New York

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