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General Manager

Company: Dogtopia
Location: Bethpage
Posted on: September 23, 2022

Job Description:

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our team as General Manager. This is a role for someone with a management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!Customer Service and Presentation:As the General Manager, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand:

  • Maintains a neat and organized Front Desk team and area at all times. This includes holding a team to professional clean dress.
  • Sets the example for the team o the 3 S's (smile, story, and satisfaction) and holds them accountable to internal and external customer service standards.
  • Keeps the team members engaged in their duties.
  • Strive for high customer review ratings!
  • ENJOY your team! GROW your team! And PLAY to your fullest potential
    Financial Administrative:
    • Manages groomers including quality control of work, safety, schedules, and client records
    • Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints
    • Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency
    • Develops team in up-selling and using dog evaluations to grow revenue
    • Communications any concerns or needs to District Manager proactively and partnering after attempting to resolve issues
    • Work with team to assure our Quality of Care sets the standards for dog care
      Team Management:
      • Creates staffing schedule and helps monitor daily schedules
      • Maintains optimum staffing and development with all employees
      • Leads by example by coaching all on contributing to a positive team-oriented culture
      • Delivers written performance reviews and gives employees positive acknowledgment when due!
      • Help coach the staff on our Dogtopia-isms
      • The Rules by which we, as DOGTOPIANS live by are:
      • We LOVE life unconditionally like a dog.
      • We STAY loyal to our pack.
      • We CHASE the absolute highest standards of safety.
      • We PLAY to our fullest potential.
      • We TREAT every day like it's the Most Exciting Day Ever!
      • Onboard all employees and insure each employee has the correct amount of training
      • Clean and Safe Environment- to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete.
      • Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia's safety and cleaning standards.
      • Inventory Management of cleaning, dog and First aid supplies.
      • Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.
        • It always bring your dog to work day!
        • Education in basic dog obedience and training
        • Fun, Dynamic team culture
        • Career progression based on performance
        • Additional certification programs are available
        • Competitive wages with flexibility in scheduling
        • Paid time off, medical benefits, and company incentivesAbout DogtopiaDogtopia is one of the early pioneers of dog dayare and leaders in the pet services industry. RBDH is a leading Dogtopia multi-unit fanchisee portfolio with presence on the East Coast.Job types: Full-time, Part-timeEducation: No education requiredWork location: On-site

Keywords: Dogtopia, New Rochelle , General Manager, Executive , Bethpage, New York

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