Desktop Engineering Technology Group Product Manager
Company: Public Service Enterprise Group
Location: Bethpage
Posted on: November 22, 2022
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Job Description:
Requisition:71460
PSEG Company:PSEG Long Island
Salary Range: $- $
Incentive:PIP 20%
Work Location Category:Remote Local
PSEG operates under a Flexible Work Model where flexible work is
offered when job requirements allow. In support of this model,
roles have been categorized into one of four work location
categories: onsite roles, hybrid roles that are a blend of onsite
and remote work, remote local roles that are primarily home-based
but require some level of purpose-driven in-person interaction and
living within a commutable distance, and remote non-local roles
that can be effectively performed remotely with the ability to work
in approved states.
PSEG offers a unique experience to our more than 12,000 employees
we provide the resources and opportunities for career development
that come with being a Fortune 500 company, as well as the
attention, camaraderie and care for one another you might typically
associate with a small business. Our focus on combatting climate
change through clean energy technology, our new net zero climate
vision for 2030 and enhanced commitment to diversity, equity and
inclusion; and supporting the communities we serve make this a
particularly exciting time to join PSEG.
Consistent with our core commitment of safety, PSEG has made the
decision to require all new hires to be fully COVID-19 vaccinated
as a condition of hire. "Fullvaccination" is defined as two weeks
after both doses of a two-dose vaccine or two weeks since a
single-dose vaccine has been administered.Anyone unable to be
vaccinated, either because of a sincerely held religious belief or
a disability can request a reasonable accommodation.
Job Summary
The Workplace Products & Services Manager will be responsible for
creating roadmaps and building programs for workplace service
delivery while also providing technical leadership to align
workplace services to meet business and application needs. The
Manager will oversee the delivery of all End User related products
and services, including End User device support, software
deployment, ticket processing, Identity Access Management, and
collaboration tools. The Manager will need to constantly seek
feedback from users across the organization and ensure the
appropriate support model is in place to meet enterprise
requirements and field support SLAs. This role has overall
responsibility for the performance of all IT initiatives, teams,
and personnel related to Desktop Engineering, End User Services,
Field Services and Collaboration.
Job Responsibilities
Provide direction and support in day-to-day operations of all
workplace products, including deployment of various end user
software (e.g., Windows, O365, Citrix, BigFix, Mobile Data
Terminals, Zoom), and achieving key SLAs.
Provide oversight and efficiency opportunity recommendations to PC
field services, deployment, retrieval, ticket processing and manage
relationship with existing vendor(s)
Align and support with strategic direction of broader IT
organization. Own strategic plans and identify key innovative
technologies that enhance customer experience, simplifies current
landscape and processes.
Maintain, implement and monitor software and patches in support of
security compliance for PSEG Long Island End User Services
Manage and maintain IT asset inventory and full life cycle
replacement for end user devices
Manage team performance, coach and mentor team members, and develop
a succession plan for the group
Identify, document, and implement end user related policies and
processes; ensure compliance with corporate policies, procedures,
and standards
Prepare and manage budget and finances for area of responsibility
including participation in required business case development.
Identify areas to reduce cost.
Drive operational excellence and continuous improvement mindset
across the operational activities. Proactively identify key areas
of improvements needed. Leverage/Ensure that standards and
procedures are in place for the work of his or her team.
Lead team of IT associates. Responsible attracting talent,
performance evaluation, career development, coaching and counseling
and manage compensation
Job Specific Qualifications
Required Skills, Competencies, Education or Experience:
Bachelor degree in Computer Science, Engineering or Business or a
related field 9+ years relevant experience within the information
technology field or an industry with reliance on technical
expertise.
Sound expertise in IT resource management, job positions, career
paths, recruiting, and compensation.
Understanding of key processes, systems, tools, and best practices
in end user device management, IT service management and
collaboration tools
Knowledge of desktop, PC, and other end user device management
systems and solutions
Expertise in Windows, O365, Citrix, BigFix or SCCM, Collaboration
Tools
Knowledge of market offerings to compare with existing tools in the
organization and provide appropriate recommendations
Ability to proactively communicate technical topics in a clear,
succinct, and relevant way.
Proven experience and understanding of general finance, IT
procurement, IT financial operations and managing IT cost centers
in large corporate environments.
Track record as an innovator and agent leading organizations and
people through change.
Business acumen.
Strong leadership and influence skills.
Excellent teamwork, facilitation, relationship building, and
negotiation skills
Excellent teamwork, facilitation, relationship building, and
negotiation skills.
Desired Skills, Competencies, Education or Experience:
Minimum Years of Experience
Data Needed
Education
Data Needed
Certifications
None Noted
Disclaimer
Certain positions at the Company may require you to have access to
Part 810-Controlled Information. Under the law, the Company is
limited in who it can share this information with and in certain
circumstances it is necessary to obtain specific authorization
before the Company can share this information. Accordingly, if the
position does require access to this information, you must complete
a 10 CFR Part 810 Export Control Compliance Nationality Request
Form, a copy of which will be provided to you by Talent Acquisition
if an offer is made. If there is a need for specific authorization,
due to the time it takes to obtain authorization from the
government, we will likely not be able to further proceed with an
offer.
Candidates must foster an inclusive work environment and respect
all aspects of diversity. Successful candidates must demonstrate
and value differences in others' strengths, perspectives,
approaches, and personal choices.
As an employee of PSE&G or PSEG LI, you should be aware that
during storm restoration efforts, you may be required to perform
functions outside of your routine duties and on a schedule that may
be different from normal operations.
Certain positions at the Company may require you to have access to
10 CFR Part 810 controlled information. If the position does
require access to this information, the Talent Acquisition
representative will provide further details upon making an
offer.
PSEG is an equal opportunity employer, dedicated to a policy of
non-discrimination in employment, including the hiring process,
based on any legally protected characteristic. Legally protected
characteristics include race, color, religion, national origin,
sex, age, marital status, sexual orientation, disability or veteran
status or any other characteristic protected by federal, state, or
local law in locations where PSEG employs individuals.
Business needs may cause PSEG to cancel or delay filling position
at any time during the selection process.
This site (http://www.pseg.com) is strictly for candidates who are
not currently PSEG employees. PSEG employees must apply for jobs
internally through emPower which can be accessed through
sharepoint.pseg.com by clicking on the emPower icon, then selecting
careers.
PEOPLE WITH DISABILITIES:
PSEG is committed to providing reasonable accommodations to
individuals with disabilities. If you have a disability and need
assistance applying for a position, please call 973-430-3845 or
email accommodations@pseg.com. If you need to request a reasonable
accommodation to perform the essential functions of the job, email
. Any information provided regarding a disability will be kept
strictly confidential and will not be shared with anyone involved
in making a hiring decision.
ADDITIONAL EEO/AA INFORMATION(Click link below)
Keywords: Public Service Enterprise Group, New Rochelle , Desktop Engineering Technology Group Product Manager, Executive , Bethpage, New York
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