Medical Assistant (Care Team Associate II) - Bethpage
Posted on: January 27, 2023
Medical Assistant (Care Team Associate II) - Bethpage Bethpage, New
York AdvantageCare Physicians (ACPNY) is one of the largest primary
and specialty care practices in New York City. With more than 35
medical offices and over half a million patients across all five
boroughs* and Long Island, ACPNY aspires to be a home for health
for the communities we serve. This vision is accomplished through a
"whole you" care approach that recognizes the physical, mental, and
lifestyle factors that impact a patient's health. When our teams of
providers, nurses, and specialists work together, we can get
patients in sooner, answer their questions in real time, and give
them the support they need to achieve their health goals.ACPNY is
also driven by a commitment to diversity, an unyielding desire to
deliver high-quality care, and community-focused collaboration. By
integrating these behaviors into our day-to-day operations, ACPNY
strives to always create healthier futures for our patients.
*BronxDocs medical offices are affiliates of AdvantageCare
Physicians. The Medical Assistant (Care Team Associate II) serves
as a member of the Care Team in the treatment and care of patients
who assists providers with clinical services and administrative
tasks to support population health guided best in class care. The
position works under the supervision of the Practice Administrator
and in collaboration with the Nurse Manager. The Medical Assistant
(Care Team Associate II) must understand basic medical terminology,
demonstrate customer service excellence, have the ability to
recognize data reflective of the patient's status and inform the
Registered Nurse/Licensed Practical Nurse of his/her observations.
- Warmly greets and engages in friendly conversation with
Advantage Care Physicians (ACP) patients and guests Works with
office staff to effectively communicate approximate wait times, and
maintains timely communication to patient and guests. Monitors
patient flow in waiting room and assesses patients' and guests'
needs as they wait. Proactively resolves patient flow issues
related to registration, check-in, and check-out processes. Assists
patients in resolving patient service or clinical issues as
- Answers telephones in a professional manner utilizing excellent
customer service skills exhibited by courtesy, cooperative spirit,
and tact when interacting with employees, patients and visitors.
Utilizes standard ACP greeting at all times when answering the
telephone. Schedules patient appointments accurately in computer
system. Verifies insurance coverage, as required. Takes the
initiative to resolve all patient concerns and issues.
- Checks-in patients and prepares and processes appropriate
forms. Serves as a reference source regarding hours of operation,
directions, transportation and general ACP policies. Performs a
complete registration of patient's demographic and financial
information using electronic systems as needed. Responsible for the
integrity of the data. Scans documents into the electronic systems,
- Checks-out patients at the end of the visit, verifying that
patients have all required documentation prior to leaving the
medical facility. Thanks patients as they leave and solicits
feedback about the quality of service and experience.
- Takes complete and accurate IB messages from all individuals
contacting the medical facility by telephone, including messages
related to patient needs intended for providers and clinical staff.
Delivers messages to the intended recipient in a timely manner.
Escalates calls pursuant to the ACP call escalation policy. Checks
email correspondence, electronic task lists, and other written
communication regularly throughout the business day to enable
timely knowledge of and response to written correspondence.
- Collects cash from patients for charges and co-payments and
provides patient receipts. Completes all necessary documents for
all payments accrued. Matches cash collected to receipts at end of
session. Performs accurate end of day reconciliations. Makes
reminder and "no show" calls. Prints schedules and confirms
appointments. Sends correspondence to patients' residences in order
to remind, recall or reschedule appointments.
- Coordinates internal and external referrals to specialists by
coordinating and scheduling all appointments, providing appointment
date and time reminders, providing directions to the specialist's
office and copies of any pertinent medical records or tests needed
for the specialty appointment. Coordinates additional tests as
needed. Utilizes the EPIC preferred provider list and/or external
provider list for the coordination of referrals. When requested,
provide patients with a list of three external specialists to
satisfy their request to research and select their own specialty
- Reviews the referral WQ daily to address any referrals which
may have been ordered in a non-face to face encounter, such as an
in-basket message and proceeds to arrange these referrals. Acts as
a liaison between ACPNY and external specialists for outpatient
procedures performed at other facilities, i.e. interventional,
surgical or other. Provides data as necessary and conducts all
necessary follow up. Acts as the key point of reference to
communicate with patients on pre-and post-referral appointment
- Assists care teams with campaigns/initiatives such as the
Influenza program and the Health outcome survey and closing gaps in
care. Provides information to patients and assists them in getting
the care they need. Under the direction of the Practice
Administrator, conducts regular outreach to identified "at- risk
patients" to reduce un-necessary Emergency Department visits and
- Maintains effective communication with patients, families,
peers and other members of the health care team.
- Attends all meetings as directed by practice
administrator/designee. Demonstrates flexibility in the acceptance
and completion of work assignments. Effectively takes action
without being told (e.g., takes initiative) within the scope of
his/her responsibilities. Recognizes and performs duties which need
to be performed although not directly assigned.
- May be assigned, on a temporary and short-term basis, to other
medical offices based on ACP's staffing need.
- Demonstrates proficiency with computer systems (e.g.,
electronic practice management/electronic health record) within 3
months of training as evidenced by the following metrics: patient
registration quality, time to check in, cash draw closing, referral
WQ management Completes all tasks on the electronic system required
for the job function consistently, accurately, and in a timely
manner. Demonstrates professionalism in attitude, dress, decorum,
and interaction with patients, clients and co-workers. Adheres to
the ACP's dress code.
- Arrives on time for assigned shift and maintains a punctuality
and attendance record consistent with ACP Time and Attendance
policies.. Respects patient confidentiality and withholding
restrictive information. Demonstrates good judgment, discretion and
ability to problem solve. Contributes to a cooperative, friendly
and mutually supportive work environment: a "team" player.
- Participates and supports the care team in direct patient care
under the supervision of an Registered Nurse/License Practical
Nurse Supervisor. Performs duties involving direct patient care as
assigned by the Registered Nurse/License Practical Nurse
Supervisor/MD within the framework of ACP policies and procedures.
Identifies physical, behavioral, and emotional characteristics
typical for the age group of the patient receiving care. Modifies
approaches based on patient age-specific needs and responses to
- Performs a variety of patient care functions based on
age-specific needs using age appropriate communication techniques.
Patient care functions include but is not limited, to the
following: physical examination preparation, personal
history/medications/allergies recording in the EMR, vital signs,
phlebotomy, heights, weights, finger sticks, electrocardiograms,
head circumference measurements, vision and hearing screening, set
up oxygen and suction, pulse oximetry, peak flow testing, Provide
PHQ-9 (mental state questionnaire), urine dipstick (exclude
interpretation), and urine pregnancy (exclude interpretation).
Chaperones during patient examinations, as needed. Provides
medication verification on recently hospitalized patients and
ensures recent labs have been scanned. Notifies appropriate staff
of patient's status. Documents pertinent patient care information
in the electronic medical record.
- Collects and accurately labels specimens. Prepares specimens
and required paperwork for collection by affiliated laboratories.
Retrieves lab, pathology and diagnostic data from the outside
laboratories, collates for upcoming visits.
- Ensures that all pertinent equipment is sterilized according to
schedule based on the purpose for and use of the equipment.
Notifies appropriate personnel regarding any malfunction in
equipment. Keep examination rooms neat and clean. Restocks
exam/treatment rooms and medical supply inventory on a daily
- Completes all necessary forms in an accurate and timely
- Assists with various medical procedures, as required, e.g.,
sigmoidoscopies, colposcopies, and biopsies consistent with the NY
State Nursing Guide to Practice (NYSEDOP).
- Performs other job-related duties as required.
- High School diploma or GED required
- Certificate of completion from an accredited Medical Assistant
Program required or eligibility to sit for the national
certification exam and pass the exam within 18 months of hire
- Minimum 1 year experience as medical assistant in an ambulatory
care setting required
- Experience and ability to navigate an EMR required
- Associate degree preferred
- Preferred 3 years' experience as medical assistant in an
ambulatory care setting preferred
- Requisition ID: 2201X
- Hiring Range: $20.93 per hour
Keywords: EmblemHealth, New Rochelle , Medical Assistant (Care Team Associate II) - Bethpage, Healthcare , Bethpage, New York
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