NewRochelleRecruiter Since 2001
the smart solution for New Rochelle jobs

Field Support Tech IFA - Seasonal

Company: H&R Block
Location: Bronx
Posted on: February 25, 2021

Job Description:

What you'll do... Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works support requests and escalates to the appropriate people/team as necessary. Effectively communicates and assists clients regarding their technical support issues. Serve as a liaison between business partners, Lead FST/CSM and TSC to identify and resolve problems. Day to day you'll

  • Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field company offices in compliance with instructions provided by CSC
  • Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat and on-site visits.
  • Help troubleshoot/support FR offices by phone and chat.
  • Maintain an inventory of district resources. Maintain hot spare tracking and control for computer equipment in the district.
  • Ensure essential communication with Business Partners and Lead Field Systems Technician/Company Support Manager on support issues and needs.
  • Maintain network and telephone systems in company offices.
  • Document hardware problems and their resolution within the ticketing system.
  • Assist with special projects, as needed.
  • Remote into and/ or control desktops to resolve technical issues.
  • Follow established processes and procedures to work cases and handle inquiries to resolve office and associate issues.
  • Maintain a technical working knowledge of product or products supported by the department.
  • Handle Field contacts while ensuring quality measurement procedures, and work instructions are maintained within policy guidelines.
  • Perform other duties as assigned. About H&R Block... We're here to live our purpose to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company one that defined an industry and is now leading its transformation. What you'll bring to the team... Education:
    • High school diploma or equivalent Work Experience:
      • Experience with Windows Environment, Windows network configurations and MS Office (or equivalent)
      • Access to and ability to drive a motor vehicle; possession of a valid driver's license; adequate insurance coverage as required by applicable state law and a good driving record.
      • Ability to work independently or on a team
      • Oral, written and interpersonal communication skills
      • Demonstrated decision making, analytical and problem-solving skills.
      • Demonstrated organization, prioritization and project coordination skills.
      • Demonstrated ability to set up, maintain, and troubleshoot computer hardware, networks and systems. #hrbjob

Keywords: H&R Block, New Rochelle , Field Support Tech IFA - Seasonal, Hospitality & Tourism , Bronx, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Restaurant Delivery - Start Delivering Today
Description: Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, (more...)
Company: Doordash
Location: Quakertown
Posted on: 03/9/2021

Picker/Packer - Hiring Immediately (Edison)
Description: Warehouse Sort Team br br Hourly pay rate: 15.75 - 16.75 br br Location: Edison, NJ br Job opportunities vary by location. We update postings daily with open positions. br br br Immediate (more...)
Company: Amazon Workforce Staffing
Location: Sayreville
Posted on: 03/9/2021

Package Handler - Warehousing (Woodbridge Township)
Description: Seasonal Warehouse Team Member br br Location: Avenel br Job opportunities vary by location. We update postings daily with open positions. br Hourly pay rate: Earn min pay rate 15.00 - max pay (more...)
Company: Amazon Workforce Staffing
Location: East Orange
Posted on: 03/9/2021


Guest Advocate (Cashier), General Merchandise, Inbound, Starbucks (T3236)
Description: ALL ABOUT TARGETAs part of our collaborative
Company: Target
Location: Freeport
Posted on: 03/9/2021

Delivery Driver / Courier - Start Delivering Today
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Cherry Hill
Posted on: 03/9/2021

Delivery Driver / Courier
Description: Your time. Your Goals. br What is DoorDash br Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, (more...)
Company: Doordash
Location: Levittown
Posted on: 03/9/2021

Cashier
Description: CashierKnow what it's like to be in the stadium on game day Then you know what it's like to work at Buffalo Wild Wings. It's fun. It's fast-paced. We're at the top of our game - and we want to keep it (more...)
Company: Buffalo Wild Wings
Location: Wayne
Posted on: 03/9/2021

Amazon Package Sorter (Elizabeth)
Description: Seasonal Delivery Warehouse Team Member br Location: br Elizabeth, NJ and Avenel, NJ br Job opportunities vary by location. We update postings daily with open positions. br br Hourly pay rate: (more...)
Company: Amazon Workforce Staffing
Location: East Orange
Posted on: 03/9/2021

Warehouse Sorter - Benefits Included
Description: Warehouse Team Members br br Hourly pay rate: Earn 15.75 - 19.25 br Full-Time: 15.75 - 16.90 br Part-Time: 15.75 - 19.25 br Get full healthcare and benefits Day 1 br br Shifts: br (more...)
Company: Amazon Workforce Staffing
Location: Sayreville
Posted on: 03/9/2021

Line Cook - New Britain (West Farms) Chili's
Description: Role OverviewOur Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They provide dependable, fast service that is absolutely Chili's. If you take pride
Company: Chilis
Location: New Britain
Posted on: 03/9/2021

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

New Rochelle RSS job feeds