Shift Supervisor/Concierge (VIC I-605)
Company: Volunteers of America Greater New York
Location: Bronx
Posted on: January 15, 2022
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Job Description:
About Us:Volunteers of America-Greater New York (VOA-GNY) is an
anti-poverty organization that seeks to end homelessness in the New
York metropolitan area by the year 2050. We focus our continuum of
care to address the most prevalent causes of homelessness: (1) lack
of affordable housing; (2) unmet health needs, including but not
limited to mental health and substance use; and (3) lack of jobs
that create wealth. In each of these areas we strive to incorporate
strategies that address issues of racial equity. We know that our
clients are confronting longstanding barriers to accessing quality
housing, healthcare, and employment. Our programs are designed to
ensure that our clients do not have to face these challenges alone.
Now in our second century of serving those in need, VOA-GNY
understands what it takes to heal families and individuals who are
in crisis and have experienced trauma. We operate and provide
services in emergency shelters, transitional housing, and permanent
supportive housing for close to 11,000 men, women and children
through 65 programs located in New York City, Northern New Jersey,
and Westchester annually. We are one of the largest providers of
services to families and individuals experiencing homelessness in
the Greater New York area, serving survivors of domestic violence,
people living with HIV/AIDS, veterans, and others who have
behavioral health or substance use needs. Many of VOA-Greater New
York's programs are nationally recognized and meet the rigorous
standards of accrediting bodies CARF, COA and the NAEYC.
'Successful applicants must be vaccinated for COVID-19 before their
start date with VOA-GNY, unless you have been approved by VOA-GNY
for a medical or religious exception to this requirement.'
Position: Shift Supervisor/Concierge (VIC I-605) Summary: The Shift
Supervisor/Concierge assists clients and guest ensuring that their
requests are met. They coordinate the non-clinical needs of
families and guest, by greeting, managing, maintaining security and
coordinating the operations of the client care team. The Concierge
orients clients to the program and engages clients in services,
protect client rights, promotes client and coworker safety and
clarify facility rules. Minimum Qualifications: The position
requires a high school degree or GED with at least two years of
relevant experience. This position requires a valid state driver's
license with a safe driving record that meets agency policy. Must
maintain agency authorized driver status. Supervisory Role: This
position does have supervisory responsibilities. Principal
Responsibilities: The below enumerated principal responsibilities
are inclusive of both program specific and firm-wide related
administration, as applicable. 1. Supervise all front desk staff
activities to ensure adherence to policy and procedures. Ensures
proper documentation of front desk activities. 2. Monitor building
safety. Make scheduled rounds of assigned areas to safeguard
clients and property. 3. Oversee client participation in daily
program activities. Provide optimal customer service. 4. Arrange
and transport clients to appointments, escort clients to assigned
apartments, distribute linens and supplies. Drive agency vehicles
to transport clients, if assigned. 5. Accept new clients in
electronic records database. 6. Provide emergency response
including crisis management, first aid, CPR and fire response as
needed. 7. Complete Incident Reports as outlined by the Program
Manual and Funder guidelines. 8. Perform other related duties as
requested. Expected Results of Principal Responsibilities: 1. Front
desk activities are performed accurately and completely. Front desk
activities are accurately documented. 2. Building safety is
monitored and maintained. 3. Client activities operate
professionally and clients are engaged. Positive relationships are
fostered. 4. Clients receive accommodations and services in
accordance with established procedures. 5. New client information
is reviewed, accepted promptly and maintained in records database.
6. Emergency resident needs are met and incidents properly
documented. 7. Incident reporting is timely and accurate. Safety
hazards and emergency situations are handled, safely, promptly and
professionally. 8. All other related tasks are completed on time
and accurately. Work Environment: While performing the duties of
the job, the employee will be in a residential shelter environment.
Physical Demands: While performing the duties of the job, the
employee is regularly required to have visual acuity, talk and hear
while communicating with peers, clients and/or vendors. This
position requires sitting, standing and walking. The employee must
occasionally lift and/or move items up to 20 pounds. Position Type:
This is a full-time position. Make a living by making a difference.
Apply online today! Volunteers of America is an Equal Opportunity
Employer/Vets/Disabled/Other Protected Categories. Other
details
Keywords: Volunteers of America Greater New York, New Rochelle , Shift Supervisor/Concierge (VIC I-605), Hospitality & Tourism , Bronx, New York
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