Experience Reception Concierge
Posted on: May 23, 2023
Experience Reception Concierge
Areas of Interest
Accounting/Finance, Administrative, Building Management, Customer Service, Facilities Management, People/Human Resources
Bronx - New York - United States of America, Brooklyn - New York - United States of America
This position is responsible for performing various administrative tasks, including answering telephones
and giving information to employees and guests; often the first point of engagement with employees and
Responsible for making a good first impression for the organization, which can affect the
Responsible for all administrative/reception needs including but not limited to managing calls, calendar
scheduling, travel scheduling, expense reporting, document approval processing, documentation
(including memo's, faxes, letters and other communication), mail services, etc.
May require leadership in meeting planning, general administrative support and projects which may be assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greets employees and announces clients, applicants, and visitors.
Conducts guest registration through badging software. Arranges escorts as needed.
Issues visitor passes and validates parking.
Receives and directs incoming calls to appropriate personnel and voicemail.
Assists with scheduling and preparing meeting and conference rooms.
Coordinates setup of conference/meetings rooms.
Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition.
Arranges video and/or web conferencing as needed.
Coordinates catering for meeting and events.
May negotiate pricing and menus.
Secures approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit.
Performs general clerical duties associated with distributing packages and mail as required.
Uses tracking systems to record inbound and outbound courier, freight and mail. Meters mail.
Arranges messenger service as needed.
Follows location security procedures for screening inbound deliveries.
Orders office supplies and other common use items for the location, such as caf-- supplies, equipment toner, printer paper, freight and shipping supplies etc.
Maintains neat appearance reception area, conference rooms caf-- and other common areas. Requests
building and housekeeping services as needed. Periodically inspects common area equipment to ensure
good operating condition. Arranges equipment service as needed.
Maintains records and logs of service requests and tracks their status.
Maintains a file of services including transportation sources, accommodations, and referral contacts. May
arrange convenience/hospitality services for guests such as transportation, tickets, reservations, etc.
Performs other duties as assigned.
No formal supervisory responsibilities in this position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
EDUCATION and EXPERIENCE
HS Diploma or GED required. A minimum of 0-1 year Front Desk, Concierge, customer service or
other hospitality experience is preferred.
CERTIFICATES and/or LICENSES
Ability to comprehend and interpret instructions, short correspondence, and memos and ask
clarifying questions to ensure understanding. Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
Comfortable meeting and engaging with new people.
Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations. Ability to solve
problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and/or ABILITIES
Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications; .
Good organizational skills. Ability to work flexible work schedules based on office needs. Physical
ability to assist. Able to lift 30 lbs. Strong problem-solving skills. Highly adaptable and flexible.
Ability to work independently with little supervision.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results.
and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
1. Complete at a satisfactory level all required and assigned HSE training
2. Follow all activity policies and procedures, including all HSE related requirements at all times
3. Participate in all HSE related programs & activities as required, including incident investigations,
interviews, auditing and assessment, etc.
4. Report any condition which you feel could result in an accident or injury and / or stop work if required
1. Be aware of and understand all safe work practices and procedures and potential hazards associated
with the work environment
2. Maintain and wear at all times required appropriate personal protective equipment (PPE)
3. Apply appropriate material handling techniques at all times,
4. Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained,
qualified and authorized to do so
CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at email@example.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
Experience Reception Concierge
Keywords: CBRE, New Rochelle , Experience Reception Concierge, Hospitality & Tourism , Bronx, New York
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