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Field Service Technician

Company: The Phoenix Group
Location: Bronx
Posted on: February 24, 2021

Job Description:

Major Duties:* Respond to and resolving support requests for the end users. (Password resets, internet connectivity, printer connectivity, etc.)* Implement technology guidelines adopted by our client.* Maintain and update helpdesk tickets.* Implement current and future IT strategies with respect to the agency.* Assist with coordination of system deployments, maintenance, and operations.* Participate and contribute to team projects.* Perform hardware and software system configuration, maintenance, upgrades and troubleshooting of workstations, laptops, mobile devices, peripheral devices, switches, and routers.* Travel to and from agency locations.* Perform other duties as assigned.Job Qualification:* Driver's license required.* High School diploma required; BA preferred.* Must have a broad knowledge in computer hardware, Network Systems and various software (Windows Operating Systems, Microsoft Office, and Communication Technology.)* Willingness to work to meet deadlines when necessary.* Ability to lift 50lbs, and sit or stand for long period of times throughout the day.* Must have good interpersonal relations, and written communications skills.* Must have the ability to make decisions in the absence of the Territory Manager.* Must have the ability to accept a significant level of responsibility and accountability.A+ and/or Network+ certifications a plus

Keywords: The Phoenix Group, New Rochelle , Field Service Technician, IT / Software / Systems , Bronx, New York

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