desktop support tier 2
Location: Westbury
Posted on: February 25, 2021
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Job Description:
Desktop Support Tier 2 and Tier 3 -
(3) Desktop Support Tier 2 - $55-60k, Desktop Support Tier 3 -
$65-75k - Location: Nassau County
State background check and finger printed – because of school
district requirements.
- A+ Certification preferred
- IBM Cognos 10.2 for reporting
- DB2
- SQL Server
- MS Access as Database. Framework Manager for Data Modeling
- Active Directory for Security.
These candidates will be supporting the school districts – smart
boards, upgrades, maintaining databases for state wide mandated
performance regulations. Data Reporting
The PROJECT MANAGERS are very technical with an accounting
background as well.
An Understanding of PC software, operating systems and
applications, networks, and possibly hardware (peripherals)
troubleshooting skills preferred
Intermediate knowledge of the functional specifications of
software, networks, and hardware
Basic-to-intermediate PC software and/or hardware systems support
via telephone or e-mail in accordance with service level
requirements
Providing quality customer support from an information technology
(IT) Help Desk and/or Call Center
Moving parts used, ordering parts, posting parts, monitoring call
activity, and closing calls in designated call tracking systems
You will also have frequent contact with internal and external IT
customers, all help desk peers, and managers
An Understanding of PC software, operating systems and
applications, networks, and possibly hardware (peripherals)
troubleshooting skills preferred
Intermediate knowledge of the functional specifications of
software, networks, and hardware
Responding to service desk tickets in a timely manner, researching
and resolving Tier 1 technical support issues, escalating more
advanced issues to appropriate departments. Technical support
issues may include: resetting passwords, unlocking accounts,
installing software, and executing scripted troubleshooting
processes. Service Desk Technicians are to document all trouble
tickets with clear, concise explanations in a timely and accurate
manner, and prioritize tickets based on their level of urgency.
Document all trouble tickets with clear, concise explanations in a
timely and accurate manner ensuring adherence to department
policies and procedures
Keywords: , New Rochelle , desktop support tier 2, IT / Software / Systems , Westbury, New York
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