Information Technology Support Specialist

Company: Confidential
Location: Bronx
Posted on: February 25, 2021

Job Description:

Position SummaryThis company--is looking to fill the position of IT Support Specialist, who will be an integral part of the team responsible for supporting all locations throughout North America.--Detail-oriented, pragmatic, multi-taskers with excellent internal customer service and communication skills will be particularly attracted to this challenging and rewarding position.--The individual in this role will utilize the helpdesk platform to track and manage support requests from end-users.--S/He will be responsible for managing workstations, laptops, phones printers, and other peripherals. Job Duties* Respond to requests and solve all problems in compliance with the company support SLA* Provide level 1/2/3 support to all users in our Bronx, Quincy, St. Louis, Mississauga, Chicago, Miami, Sacramento, and LA locations* Analyze and solve all problems related to Windows PCs, MACs, laptops, printers, phones, PDAs tablets, and cabling* Install PC/MAC hardware and peripheral components such as monitors, keyboards, printers* Manage Avaya, Shoretel, and legacy digital phones* Create and deploy images using tools like MDT* Manage new user onboarding including the procurement and setup of hardware, user account and email setup, and user training* Manage the departing user process including user account retirement, data transition, and hardware reallocation* Ensure all workstations and laptops are kept up to date with security updates* Ensure all workstations and laptops have anti-virus, anti-malware, and firewall protection* Manage print servers and print queues* Maintain end-user device inventory* Manage and update all support requests in the Track-IT Helpdesk system* Keep customers up to date on the status of their requests * Direct unresolved issues to the next level of support personnelRequirements* Windows 7 and 10* Office 365* Microsoft Terminal Services / Remote Desktop Services* Windows Desktop configuration and software installation* Basic networking including DHCP, DNS* Knowledge of voice over IP* Must have excellent analytical and problem-solving skills* Windows Server 2008, 2012 and 2016* Active Directory* Centralized Anti-virus management* At least 5 years working experience as an IT professional Education RequirementsBachelors's Degree in Information technology or related field

Keywords: Confidential, New Rochelle , Information Technology Support Specialist, IT / Software / Systems , Bronx, New York