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desktop support tier 2

Location: Westbury
Posted on: April 8, 2021

Job Description:

Desktop Support Tier 2 and Tier 3 -



(3) Desktop Support Tier 2 - $55-60k, Desktop Support Tier 3 - $65-75k - Location: Nassau County



State background check and finger printed – because of school district requirements.



- A+ Certification preferred



- IBM Cognos 10.2 for reporting



- DB2



- SQL Server



- MS Access as Database. Framework Manager for Data Modeling



- Active Directory for Security.



These candidates will be supporting the school districts – smart boards, upgrades, maintaining databases for state wide mandated performance regulations. Data Reporting



The PROJECT MANAGERS are very technical with an accounting background as well.





An Understanding of PC software, operating systems and applications, networks, and possibly hardware (peripherals) troubleshooting skills preferred



Intermediate knowledge of the functional specifications of software, networks, and hardware



Basic-to-intermediate PC software and/or hardware systems support via telephone or e-mail in accordance with service level requirements



Providing quality customer support from an information technology (IT) Help Desk and/or Call Center



Moving parts used, ordering parts, posting parts, monitoring call activity, and closing calls in designated call tracking systems



You will also have frequent contact with internal and external IT customers, all help desk peers, and managers



An Understanding of PC software, operating systems and applications, networks, and possibly hardware (peripherals) troubleshooting skills preferred



Intermediate knowledge of the functional specifications of software, networks, and hardware



Responding to service desk tickets in a timely manner, researching and resolving Tier 1 technical support issues, escalating more advanced issues to appropriate departments. Technical support issues may include: resetting passwords, unlocking accounts, installing software, and executing scripted troubleshooting processes. Service Desk Technicians are to document all trouble tickets with clear, concise explanations in a timely and accurate manner, and prioritize tickets based on their level of urgency.



Document all trouble tickets with clear, concise explanations in a timely and accurate manner ensuring adherence to department policies and procedures

Keywords: , New Rochelle , desktop support tier 2, IT / Software / Systems , Westbury, New York

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