Store Systems Administrator

Company: Hudson Group
Location: Bronx
Posted on: May 13, 2022

Job Description:

Grow With Us!

Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. We could not serve our customers, landlords, and partners in airports, commuter terminals, hotels, and casinos without the continued support of our greatest assets: our team members. We are dedicated to hiring and training exceptional team members, who are committed to serving the customer as the Traveler's Best Friend. We strive to ensure we're fulfilling our team members' career potentials through training, skills-development, and career pathways - as our team members grow and succeed both personally and professionally, so does Hudson.

This Store Systems Analyst position is for you, if you would enjoy:

• Responsible for support store platforms like Point of Sale (POS), store payments, digital signage, store kiosks and digital applications.
• Leading phone, email, and SNOW ticket support for application/software issues, troubleshooting, and installation support of hardware and software
• Handling and organizing internal testing and troubleshooting of bug fixes, enhancements, and new program launches
• Working a hybrid schedule out of our headquarters in East Rutherford, NJ
  Store Systems Analyst Key Accountabilities:
  
  • Understand the intricacies of a retail operation and business model
  • Manage projects within a technical capacity while adhering to lifecycle methodology
  • Cross functional collaboration - work with counterparts in IT in regards to necessary systems integrations, infrastructure, and network
  • Aids in identifying and evaluating new and leading store and digital technology
  • Systems implementation - working closely with operations to assist in implementing new technologies that will enhance the customer and associate experience
  • Help with the L&D of new technology programs being released to operations
  • Uses analytical skills to analyze problems and adjust system as needed
  • Production support - act as a 3rd level support the NOC for all system related issues
  • Technical resource to aid in the support of all Duty Paid and Duty Free system enhancements
  • Basic understanding of creating and processing SQL query and reading results
  • QA support both remotely and on-site at NASC - execute and document functional, regression, integration, and performance test cases; report and track issues found during the QA lifecycle through final resolution
    Store Systems Analyst Required Qualifications:
    
    • Possess the ability to effectively communicate with all levels of the organization from a store associate up through C-level management both verbally and written
    • Experience with mobile POS including wireless printers and credit processing units as well as stationary registers
    • Must be highly organized and able to multi-task
    • 3+ years' experience in retail technical pm role
      Store Systems Analyst Physical Qualifications:
      
      • Physically and frequently work out of NASC
      • Require long days, overnight support on projects, and after-hour and weekend support including holidays
      • Ability to travel to stores/locations on an as needed basis
      • Ability to lift up to 30lbs
        Store Systems Analyst Preferred Qualifications:
        
        • Working knowledge of Flooid POS and/or TP.net
          
          • For immediate consideration, please include your resume.
            Some of our company-offered benefits for you and your family include:
            
            • Health & Well Being: Medical/Dental/Vision Insurance
            • Paid Time Off
            • Various Personal and Parental Leave Programs
            • Universal Life Insurance
            • Retirement Programs & Matching Employee Contributions: 401K & RRSP
            • 20% off Hudson Employee Discount
            • Employee Recognition & Anniversary Programs
            • Training, Development, and Growth Opportunities
            • Tuition Assistance & Scholarship Programs
              For additional information on our benefits, please visit: https://www.hudsongroup.com/careers/our-perks.
              
              Depending on the location of the position, applicants must be currently authorized to work in the United States or Canada for any employer.
              
              Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities.
              
              All offers are contingent upon successful completion and passing of background checks and/or employment verification results.
              
              Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly. #AF123QA

Keywords: Hudson Group, New Rochelle , Store Systems Administrator, IT / Software / Systems , Bronx, New York