Telecommunications Engineer

Company: 1-800-FLOWERS.COM, INC.
Location: Jericho
Posted on: June 21, 2022

Job Description:

The Telecommunications Engineer is a key member of the 1800Flowers Telecommunications team. This position must handle multiple assignments in a rapidly changing, fast paced environment with frequent direct interactions with senior management. This position supports multiple departments in various capacities.Responsibilities include, but are not limited to:1. Provide technical support to IT department. 2. Perform technical evaluations of systems and projects. 3. Address, propose, design software solutions to address complex business needs. a. Prepare technical and procedural documentation required. b. Provide technical guidance and support to colleagues. c. Review coding, testing, and documentation of software. d. Apply modern principles, methods and tools to business initiatives and capabilities.4. Optimize systems in compliance with the required performance. a. Ensure minimal cost and promote simplification 5. Prepare functional analysis. 6. Implement detailed engineering projects (examples: layout, routing, supports...)7. Support and assist Telecom staff where necessary.Requirements:

• Minimum of 5 years' experience in a hands-on Telecommunications Systems Administration.
• Must have technical knowledge and aptitude in the following areas: VoIP, SIP, digital and analog trunking, LAN and WAN topology.
• Must have both hardware and software support experience.
• Must have strong written and verbal communication skills.
• Must demonstrate ability to collaborate and contribute as a strong team member, build solid relationships with team members; proactively seek guidance, clarification, and feedback.
• Experience with Jira, Genesys, Call Centers, and databases a plus.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Mathematics - Using mathematics to solve problems.
• Speaking - Talking to others to convey information effectively.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
• Travel if required for duties.
• Keying/typing, sitting, standing, walking, lifting, reaching and bending.
• Constant mental, visual and auditory attention; the flow of work requires focused, detailed attention and keying at a computer monitor.

Keywords: 1-800-FLOWERS.COM, INC., New Rochelle , Telecommunications Engineer, IT / Software / Systems , Jericho, New York