In-Store Equipment - Field Service Equipment Technician
Company: The Home Depot
Location: Westbury
Posted on: January 22, 2023
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Job Description:
Home Depot Equipment Services is comprised of over 300 talented
and highly trained professional technicians to deliver
comprehensive management of commercial equipment including
installation, repair, preventative maintenance and parts
management. We are dedicated to investing in advanced technology
and the continued training of Support and Field Service
Professional teams with the singular goal of optimizing the
efficiency, safety and productive life span of our customers'
mechanical assets. We are an industry leader with a nationwide
footprint in 15 regions across the United States, Canada and Puerto
Rico.WORK SCHEDULE: SUNDAY - THURSDAY / 8:00 AM - 4:30 PMAs a Field
Service Professional you will maintain a variety of light
industrial equipment found in retail locations and manufacturing
facilities, such as paint shakers, carpet carousels, checkout
stands, blind cutting machines, shopping carts, and lifts. You must
be a self-starter, eager to "hit the road" and derive great
satisfaction in getting customer's equipment up and running.
Generally provide maintenance and repairs in various locations
within a 1.5 hour radius of your home. The hours for this position
are based on customers maintenance needs and will vary.Major Tasks,
Responsibilities & Key Accountabilities:
30% - Be customer-focused, strive to delight the customer. Be
available and accessible by phone and computer daily as required.
Explain each service and repair performed to customers
30% - Maintain, trouble-shoot and service light industrial
equipment both mechanically and electrically. Troubleshoot, adapt,
and resolve/repair all issues to keep equipment functioning
properly. Test each system after service/repair is complete to
ensure the system is functioning properly. Perform proper
inspection of customer system to prevent future issues. Read
mechanical, hydraulic, pneumatic and electrical schematics as
required
20% - Provide daily reports and communicate regularly with store
managers, District Managers and home office personnel. Provide
detailed and clear service reports, turning them in daily. Make
phone calls and processing paperwork in accordance with CPES
policies and procedures
10% - Use computer applications for word processing, modify excel
spreadsheets, inventory control and reporting
10% - Use sound judgment to deal with and eliminate safety related
issuesNature and Scope:
This position reports to the REGIONAL SVCS EQUIPMENT MGR
This position has no direct reportsEnvironmental Job Requirements:
Environment:
Located in a comfortable indoor area. Any unpleasant conditions
would be infrequent and not objectionable.Travel:
Typically requires overnight travel less than 10% of the
time.Additional Environmental Job Requirements:
Standard Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.Additional
Requirements:Must have reliable transportation and valid Driver's
License with proof of insurance and good driving record
Versatile equipment maintenance repair skill set PLC and Welding
experience - Light welding beneficial
Ability to adhere to OSHA regulations including, but not limited to
fall protection, lock-out tag-out procedures
1-3 years wrench in hand experience (mechanical, engineering,
electrical, copiers, or cable installation (Experience limited to
only computer/IT repair and installation is not generally a fit
forthis role.)
Must be able to read mechanical, hydraulic, pneumatic and
electrical schematics as required
Ability to sit, stand and drive for extended periods of time. Lift
80 lbs. Climb 15+ ft.
Must reside within 15-20 miles of the target city
Must have standard tools used in the craft, a computer and scanner
with high-speed internet access
Be a self-starter, driving customer satisfaction with a passion for
equipment maintenanceEducation Required:
The knowledge, skills and abilities typically acquired through the
completion of a high school diploma and/or GED.Years of Relevant
Work Experience:
(2) yearsPhysical Requirements:
Requires intermittent periods during which continuous physical
exertion is required, such as walking, standing, stooping,
climbing, lifting material or equipment, some of which may be heavy
or awkward.Preferred Qualifications:Knowledge, Skills, Abilities
and Competencies:
Action Oriented: Taking on new opportunities and tough challenges
with a sense of urgency, high energy, and enthusiasm
Builds Networks: Effectively building formal and informal
relationship networks inside and outside of the organization
Collaborates: Building partnerships and working collaboratively
with others to meet shared objectives
Decision Quality: Making good and timely decisions that keep the
organization moving forward
Pay Rate: -
Keywords: The Home Depot, New Rochelle , In-Store Equipment - Field Service Equipment Technician, IT / Software / Systems , Westbury, New York
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