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Guidewire ClaimCenter Technical Lead

Company: RCM Technologies (USA), Inc.
Location: Purchase
Posted on: January 22, 2023

Job Description:

Job Title: Guidewire Claim Center Technical Lead
Job Function: Consultant
Job Type: Contract/Temp to Perm (40 hours per week), Initial duration of 6 months with high likelihood of further for the right candidate.
Location: Hybrid Work Week in effect with 40% Remote, 60% onsite at either one of the client's designated office locations in Purchase, NY, Alpharetta, GA; Boston, MA; Charlotte, NC; Chicago, IL; Colorado Springs, CO; Conshohocken, PA; Dallas, TX; Florham Park, NJ; Jacksonville, IL; Lenexa, KS; Lubbock, TX; Mt Juliet, TN; New Hyde Park, NY; New York, NY; Topeka, KS


RCM's client is a global specialty provider of property and casualty insurance and reinsurance, was established in March 2017 as the result of the acquisition of two smaller firms and has an extensive global footprint with nearly 80,000 employees in 228 cities in 30 countries. It's core business encompasses one of the largest property and casualty (P&C) insurance groups in the Asia-Pacific (APAC) domestic market. RCM's client is looking to expand its current IT capacity with several key hires to take advantage of rapid growth and current market opportunities.


RCM's client is looking to add an experienced Guidewire ClaimCenter Technical Lead to their Enterprise Technology team. The candidate must be a hands-on senior ClaimCenter Technical Lead who has grown through the ranks with experience managing 10-20 integration and configuration engineers across both project and maintenance portfolios with substantial experience in owning, running, and supporting the Guidewire ClaimsCenter platform and integrations around it. The candidate must be able to articulate their experience with the platform while demonstrating a thorough knowledge of the general Property & Casualty (P&C) claims management process.
No life or health insurance candidates need apply. This is strictly in support of P&C claims processing in advancing/extending the client's use of this key enterprise platform.


The Guidewire ClaimCenter Technical Lead will be responsible for the following:

  • Oversee ClaimCenter Development Teams with responsibility over designing, developing and delivering new Commercial Insurance and Reinsurance products as well as supporting / maintaining a highly available and performing production environment
  • Plan, control and oversee engineering staffing needs across project and maintenance portfolios
  • In working with Project Management and Business Architecture / Analysis and Product teams, manage scoping, sizing, planning, development, implementation, and support for projects within the Claims portfolio
  • Representing the Claims Technology teams, establish strong business relationships with key customers, IT groups and vendors
  • Collaborate with Business Analysis, Product, Operations and Testing groups in testing Claims applications to business and IT defined quality metrics, and functional and non-functional KPIs.
  • Responsible for managing, maintaining, and supporting ClaimCenter platform and Claims services in line with SLAs within production and non-production environments
  • Responsible for ensuring that unit and functional tests are integrated into solutions and are part of CI/CD pipelines, with high level of code coverage
  • Responsible for ensuring that proper branching methodologies are implemented for flexibility and agility with delivery supporting multiple development tracks
  • Responsible for the overall support of ClaimCenter eco-system, including integrations for Policy, Financial and CRM systems as well as integrations with bureaus, 3 rd party vendors and other service providers
  • Manage and maintain the technical / solution documentation including architecture diagrams, sequence diagrams, deployment diagrams and production runbooks
  • Manage production applications to KPIs and troubleshoot any availability and performance issues at multiple layers of deployment, from hardware, operating environment, network, and application
  • Manage, maintain, and govern engineering standards around security, secure-coding, logging, alerting, build, deployment, and integrations

    Other technical responsibilities to include the following:

    • Expert level hands-on experience with XML, GUnit, Jenkins, GIT/Subversion/TFS, Code Coverage and Code Scan Plugin / Tools (Sonarqube, Netsparker, etc.) and frameworks
    • Expertise in Guidewire APIs, GX Model and Product Models
    • Guidewire ClaimsCenter Integration experience is required. The role will have technical ownership of dozens of internal and external integrations.
    • Hands-on experience and deep knowledge with Apache Tomcat or similar application servers. 5+ years hands-on experience working with J2EE, Tomcat, XML/Web Services/ RDBMS (SQL Server preferred)
    • Hands-on experience and expertise with Java and GOSU programming, and strong fundamentals with OODD
    • Strong hands-on development experience with Batch Processes, Message Queues and Event Messaging within Guidewire ClaimCenter
    • Technical experience with product migrations / conversion is required - by developing migration utilities leveraging ClaimCenter APIs
    • Experience with DevSecOps and establishing and managing CI/CD pipelines for Claims build / deployments
    • Experience with production data fix utilities is required
    • Proven experience defining technology roadmaps and establishing an execution plan for Claims platforms, integrations and services
    • Experience in P&C insurance is required (Commercial Insurance is preferred)
    • Has the ability to work with business partners and articulate technical trends/concepts and design/implementation considerations
    • Strong skills in problem solving, resource and portfolio planning and budgeting
    • Solid financial acumen, able to construct sound business plans and effectively execute against them within planned budget and established timelines with high quality

      TECHNICAL QUALIFICATIONS (in order of level of need):

      • 10+ years in IT field with 7+ years within Guidewire ClaimCenter in Integration / Configuration Development roles is required
      • Prior technical leadership experience in Guidewire ClaimCenter delivering at least 2 end-to-end Claims product implementations within Commercial Insurance space is required
      • Prior Technical Lead role with an ownership of Guidewire ClaimCenter production environment is required. This includes end-to-end support of the Guidewire ClaimCenter eco-system
      • Technical management experience managing onshore / offshore staff with teams between 10-20 is required. The role requires strong capacity management, priority management and organization skills
      • Prior experience managing multiple ClaimCenter Development teams is required. The role is expected to oversee multiple technical tracks / implementation teams along with the maintenance track
      • Guidewire ClaimCenter Certification is highly preferred
      • Experience with Scrum or other Agile Development Methodologies is required


        • Bachelor or Master's degree in Computer Science, Information Systems, or related field.

          RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


          This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

          ABOUT RCM:
          RCM Technologies is a leading provider of IT Business Solutions and Engineering Services to over 1,000 clients in the commercial and government sectors. RCM partners with clients to define implement and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.


Keywords: RCM Technologies (USA), Inc., New Rochelle , Guidewire ClaimCenter Technical Lead, IT / Software / Systems , Purchase, New York

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