Technology Support Analyst
Company: Michael Page
Location: New York City
Posted on: July 7, 2025
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Job Description:
The Technology Support Analyst for the law firm provides
technical assistance to attorneys and staff, ensuring smooth
operation of hardware, software, and legal technology systems. They
troubleshoot IT issues, maintain system functionality, and support
specialized legal applications to help the firm operate efficiently
and securely. Client Details One of the world's leading law firms,
this global powerhouse is renowned for its work in mergers and
acquisitions, corporate finance, and litigation. With offices
across key financial and legal hubs, it represents major
corporations, financial institutions, and governments. The firm is
also known for its high-profile clients, complex legal matters, and
strong emphasis on innovation, diversity, and pro bono work.
Description Key responsibilities of the Technology Support Analyst
for a law firm include: Providing technical support to attorneys
and staff for hardware, software, mobile devices, and
legal-specific applications. Installing, configuring, and
maintaining desktops, laptops, printers, and conferencing tools.
Troubleshooting and resolving IT issues quickly to minimize
downtime and ensure business continuity. Supporting legal
technology platforms , such as document management systems,
timekeeping software, and e-discovery tools. Collaborating with IT
teams on system upgrades, security protocols, and software
rollouts. Training users on new technologies and best practices for
using firm-approved systems and tools. Maintaining detailed
documentation of support tickets, procedures, and system
configurations. Ensuring compliance with firm policies, data
security standards, and legal industry regulations. Profile A
successful candidate for the Technology Support Analyst role in a
law firm is a highly organized, detail-oriented problem-solver with
strong technical expertise and a customer-focused mindset. They
have experience supporting legal applications and understand the
urgency and confidentiality required in a legal environment.
Excellent communication skills, both written and verbal, are
essential for effectively assisting attorneys and staff at all
levels. The ideal candidate thrives under pressure, can multitask
efficiently, and works well independently or as part of a team. A
strong commitment to professionalism, discretion, and continuous
learning rounds out their qualifications. Job Offer A base salary
and bonus! MPI does not discriminate on the basis of race, color,
religion, sex, sexual orientation, gender identity or expression,
national origin, age, disability, veteran status, marital status,
or based on an individual's status in any group or class protected
by applicable federal, state or local law. MPI encourages
applications from minorities, women, the disabled, protected
veterans and all other qualified applicants.
Keywords: Michael Page, New Rochelle , Technology Support Analyst, IT / Software / Systems , New York City, New York
