Telecom Technician

Company: CAI
Location: Emmaus
Posted on: July 18, 2025

Job Description:

Job ID Number R5670 Employment Type Full time Worksite Flexibility Onsite Job Summary As a Telecom Technician, you will administer voice solutions for over 1,500 users, providing support and resolution for Avaya VoIP systems, programming phone sets, managing voicemail, troubleshooting cabling and line issues, and coordinating with service providers, all while leveraging your technical expertise and excellent communication skills. Job Description We are looking for a Telecom Technician . This position will be full-time and onsite in Lyon Station, PA. Occasional travel is required to various PA client locations up to 20%. What You’ll Do Program phone sets (digital, IP and analog) Perform Moves, Additions, Changes (MACs) Program requested feature changes Provide voicemail support Program mailbox Complete password resets Add or delete user mailboxes Provide break/fix services on telephones Troubleshoot and resolve phone-/data-cabling issues Knowledge of station cabling and jacks Assist in identification and resolution of other vendor line/circuit problems Troubleshoot issues related to lines/trunks (SIP/DID) Coordinate and act as focal point for problem resolution involving service provider Performs other duties as assigned What You'll Need Required 3 to 5 years of experience in an environmental field Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, technical training or work experience may be considered Knowledge of Wall Field wiring, cross connecting 66/110 wiring blocks – Wiring color code Ability to effectively communicate both verbally and in writing including presentation abilities Strong critical thinking and problem-solving skills with the ability to analyze problems and formulate alternative/creative solutions to problems Adept in multi-tasking, prioritizing and managing time effectively Excellent attention to detail and accuracy; can effectively listen and give details accurately Exceptional interpersonal skills; a team player with proven ability to work across functional areas and all levels of the organization Open to coaching with the ability to apply feedback Ability to lead and coordinate multiple priority projects concurrently Preferred Visible Admissions Certification, preferred Embedded, Conferencing, Session/System Manager, Call Center Elite, Contact Center, IVR Systems and/or Experience Portal with Proactive Outreach Monitor Embedded (R10.X), Contact Center, and/or Conferencing Physical Demands Ability to exchange accurate information with all levels of the organization Subject to standing, walking, sitting, bending, reaching, climbing, stooping, kneeling, pushing, pulling, and manual dexterity Some heavy lifting may be required; occasional lifting of objects up to 50 pounds Lifts over 50 pounds must be with proper assistance or lift equipment Work is performed in both an internal and external environment with occasional exposure to inclement weather and varying temperatures. Climate controlled, well lit, ventilated office space, as well as, plant environment that include heat, cold, fumes, odors, dust and loud conditions. May be exposed to hazardous chemicals. Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor The pay range for this position is $22.00 $29.00 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law. ? LI-AL1 Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. Equal Employment Opportunity Policy Statement CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.

Keywords: CAI, New Rochelle , Telecom Technician, IT / Software / Systems , Emmaus, New York