Technical Writer, Vice President
Company: JPMorgan Chase & Co.
Location: Jersey City
Posted on: April 2, 2026
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Job Description:
Description Job Description As a Technical Writer for the
Payments business in the Commercial and Investment Bank (CIB),
you’ll work with a talented team of developers, product owners,
content strategists and designers dedicated to next-generation B2B
digital products. You‘ll help elevate user engagement of client
developers by producing and editing top quality API documentation.
In addition, you’ll own important initiatives, drive innovative
solutions to complex problems and collaborate with cross-functional
teams. As a champion of inclusive design and customer experience,
you’ll contribute to the continuing success of J.P. Morgan as a
global leader in B2B payments. Job Responsibilities Work with
product owners and developers to understand Payments products and
identify documentation requirements. Create and review technical
content (such as API docs and user guides) for new/updated features
following the content guidelines and style guide. Drive for clarity
of writing, consistency in presentation, and depth of detail across
different products. Engage with designers, user researchers,
information architects, project managers, platform owners and
others, as needed to enhance user experience. Provide insights into
the authoring tools, processes, and metrics for improving the
working efficiency and quality. Contribute to the content guides
and maintain the documentation process. Requirements 5 years of
experience as a technical content creator. A portfolio of technical
content examples that demonstrate clarity of style and voice.
Strong working knowledge of and experience documenting APIs.
Ability to quickly learn technical concepts and understand how
products work. Software development and/or technical support of
complex systems. Experience with tools such as Bitbucket and Jira,
and methodologies, such as Agile/Scrum.
Keywords: JPMorgan Chase & Co., New Rochelle , Technical Writer, Vice President, IT / Software / Systems , Jersey City, New York
