Customer Service Representative - Video Repair Call Center
Company: SPECTRUM
Location: New Rochelle
Posted on: February 24, 2021
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Job Description:
At A GlanceFull-time entry-level to mid-level customer service
role troubleshooting and resolving technical cable and video
service issues, including repair, billing, and accounts.Profile: A
tech-savvy problem solver who can multitask to repair a variety of
services and equipment. Video Repair Representatives use patience
and effective communication skills to uncover customer needs,
answer questions, and leave a positive impression on customer
interactions.Benefits include fully paid training and time off,
comprehensive health packages, retirement savings, free Spectrum
services where available, and more.Classes Staring in March 30th,
2021 Training Schedule Six (11) weeks
100% attendance mandatory
TUESDAY - SATURDAY 10:00 a.m. to 7:00 p.m.After Training Work
Shift:1:00 pm - 10:00 pm (two consecutive weekdays off, will be
required to work Saturday & Sunday as part of the work
schedule).
Are you ready for something new?No matter your background, our
training program can put you ahead of the curve on all the latest
Spectrum video technology. We'll help you develop the skills to get
comfortable in your role. Your dedication and resourcefulness,
paired with the strength of our leading suite of video products,
keep video services flowing smoothly and customers satisfied. Your
attention to detail is essential; you'll keep a record of actions
taken and create documents that ensure your customers' service
histories are available for future Representatives. All of this
creates and maintains positive customer experiences. If you're
ready to learn, this is a role with a lot of potential.What is the
Video Repair Representative role?It's about building relationships
and turning the knowledge you gain in training into customer
service wins. Video Repair Representatives make a real difference
to customers and the company, providing over-the-phone video
support and repair services that keep people connected. You'll have
advanced diagnostic tools to help you address technical inquiries
and get services running smoothly, talking customers through fixes
you can make together. If an issue calls for extra attention, bring
in additional internal support and field technicians to get things
back on track. Understanding the products and your customers' sense
of urgency will help you create a satisfying customer
experience.It's about learning and growingThis may be new for you,
but the journey is all mapped out. There's a lot to learn, and our
thorough, fully paid training can make you an authority on
Spectrum's industry-leading Video products and services in about a
month. After that, you'll be ready to identify issues with
customer-facing systems and troubleshoot like a pro. The industry
moves quickly; to stay on top of it, we provide training updates to
keep you current on our newest products, services, and upgrades so
you'll be ready for any question that comes your way. One-on-one
time with department leaders and additional support give you
everything you need to create a streamlined process for your
customers and yourself.With a deliberate path to successWe believe
the best people to lead are those who have been down the same road
before. Most of our supervisors started as Representatives
themselves, so they know exactly what kind of support will help you
grow into a successful employee. With well-established career paths
across multiple lines of business, advancement is a very real and
achievable goal. Make your first move toward a long and rewarding
career with Spectrum.The benefits are clearIn addition to the core
benefits - industry-leading retirement savings and 401(k) plans,
comprehensive health care insurance options, dental and vision
plans, flexible spending, family leave, and paid training and time
off - we offer free Spectrum products and services where available,
education assistance tuition reimbursement, employee discounts, and
a selection of other programs to support team members and their
families.What is takes to get startedThe minimum requirements for
the Video Repair Representative are:Ability to read, write, speak
and understand EnglishHigh School Diploma or GEDPreferred
QualificationsPreferred qualifications for the Video Repair
Representative are:6 months or more customer service experience1
year or more working with computers and multiple software
applications6 months or more heavy volume phone experience in a
customer service/call center jobAre you ready to join our team?Now
that you know a little more about us, are you ready to apply? Heads
up! There is a brief assessment in the application. We recommend
taking the assessment in a distraction-free environment.
For more information on Spectrum's benefits, please click .
Keywords: SPECTRUM, New Rochelle , Customer Service Representative - Video Repair Call Center, Other , New Rochelle, New York
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