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Customer Assistant Representative (Part Time) - Lindenhurst, NY

Company: Enterprise Holdings
Location: Massapequa
Posted on: May 3, 2021

Job Description:

OverviewThe Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non airport branch location.This position is located in our Lindenhurst, NY locationThe address is:199 E Montauk HighwayLindenhurst, NY 11757Compensation is $15.00/hourMAX 25 HOURS PER WEEKAs you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today and every day the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.ResponsibilitiesGreet all customers using prescribed, appropriate dialogue as they arrive on the lot.Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.Advise and review rental charges; and provide an accurate receipt to the customer.Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.Inquire about service, satisfaction and document dissatisfaction.Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.Use of proper statement to determine if vehicle is being returned with full tank of gas.Complete a service alert for any mechanical and or body damage communicated by the customers.Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.Keep lot organized for ease of access and traffic flow.Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.Understand the damage loss report reporting procedure.Equal Opportunity Employer/Disability/VeteransQualificationsMust be at least 18 years oldMust have two years college experience OR at least two years of customer service experienceMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 5 yearsMust be authorized to work in the U.S. and not require sponsorship now or in the futureMust be able to read, write, and speak EnglishMust be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start dateAside from religious observation, must be available to work the following schedule:SundayCLOSEDMonday1230P-600P (1/2 hour break)Tuesday1230P-600P (1/2 hour break)Wednesday700a-6:00p (1 hour break)ThursdayOFFFridayOFFSaturday900A-1:00PEnterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.

Keywords: Enterprise Holdings, New Rochelle , Customer Assistant Representative (Part Time) - Lindenhurst, NY, Other , Massapequa, New York

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