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Enrollment Services Counselor

Company: Mercy College
Location: Bronx
Posted on: May 3, 2021

Job Description:

Job Posting Summary

Under the direction of the Assistant Director of Enrollment Services, along with the Senior Assistant Director of Enrollment Services, the Counselor will assist with the daily operations of the Enrollment Services Offices to support the Campus Operations ensuring the professional, efficient and compliant processing of student records. The Counselor of Enrollment Services will assist in the processing of registrations, resulting billing processes, and counseling of students and families. The Counselor will also serve as a primary member of the Enrollment Services division, ensuring student centered service in meeting the needs of traditional, non-traditional, adult and minority student populations.

Mercy College's service philosophy is to enrich lives and inspire success by working together to provide a personalized and caring environment. In alignment with the service excellence standards, Mercy College employees ensure that students/staff receive responses in a timely manner, provide accurate information, communicate positively and courteously (oral/written), and maximize resources to service the needs of the college community.

Experience and/or Skills Required

1. Ability to travel between campuses is required, along with national travel.

2. Must have experience in Banner, and be proficient with the internet, Microsoft Office Suite, and multiple Department of Education software products.

3. Broad knowledge of financial aid specific and related regulations (federal and state) required.

4. Demonstrated leadership, interpersonal, written and oral communication, problem-solving, organizational, and presentation skills.

5. Demonstrated evidence of detail-orientation, customer service orientation, ability to work independently, ability to manage great levels of responsibility required.

6. Bi-lingual (Spanish) a plus.

7. Ability to work long hours, including weekends and evenings as required.

8. Employment is contingent upon a satisfactory background check. Candidates for hire will be required to sign a waiver authorizing the background check.

Education Required or Min Education Required

Bachelor's degree required; Master's degree preferred. Minimum of two to three years experience of higher education related experience required.

Licenses/Certifications Required Preferred Qualifications Recruiter Recruiter Phone/Extension Recruiter Email

Keywords: Mercy College, New Rochelle , Enrollment Services Counselor, Other , Bronx, New York

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