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Front Desk Clerk - Mill Brook Terrace

Company: WEST SIDE FEDERATION FOR SENIOR AND SUPPORTIVE HOU
Location: Bronx
Posted on: May 4, 2021

Job Description:

West Side Federation For Senior and Supportive Housing, Inc.Job Description: Front Desk ClerkUnder the supervision of the building manager, provide a range of services and supervision to residents of your assigned location with the goal of enabling residents to live safely and independently as possible.FRONT DESK/RESIDENT SUPERVISION:

  • Monitor the well-being of residents. To this end:
  • monitor residents entering and leaving the building, responding to behaviors which might be dangerous to self or others (for example: if a resident is leaving the building, but appears disoriented and confused, response might include talking with the resident and encouraging him/her to stay in the lobby, notifying social service staff, or even calling 911 depending on the circumstances).
  • respond to emergency calls from resident rooms, relay requests to appropriate staff and/or implement emergency procedures as needed
  • Assist residents in obtaining needed services:
  • Assist residents upon request in contacting building management and/or social services.
  • record and refer all requests for building repairs or services to appropriate staff
  • Safety and Security:
  • monitor all persons entering or leaving the building: sign in and announce guests, and vendors, sign in staff and aides. authority to refuse entry to building based on building guidelines and/or instructions from tenants and/or management and/or social service staff.
  • monitor alarms and investigate disturbances
  • call 911 as needed
  • notify super and/or manager according to building protocol
  • communicate emergency information clearly to authorities, tenants, and other staff.
  • make building safety rounds as directedADMINISTRATIVE DUTIES
        • Answer the facility telephone in courteous and professional manner, announcing calls to employees, referring calls to voice mail, taking messages as appropriate.
        • Maintain daily log of activities, occurrences, and observations.
        • Write clear and accurate reports of incidents and actions taken.
        • Assure, either through referral to appropriate on-duty staff, or by actually performing necessary work, that the front sidewalk is free of ice, snow, and/or dangerous obstructions and garbage.OTHER
          • Work as a member of a team to establish and maintain high level of care and respect for and communication with residents
          • Work cooperatively with other staff members
          • Share information about resident progress, needs, and problems with other staff in accordance with WSFSSH Confidentiality Policy.
          • Attend training sessions and conferences as required for enhancement of job skills
          • Implement emergency procedures as necessary
          • Submit all required reports in a complete and timely manner
          • Assist with other duties as directedQUALIFICATIONS EXPECTED:
            • At least 18 years of age.
            • Able to work in a multicultural and diverse environment
            • Able to perform job responsibilities.
            • Preferred: At least one year of experience working with dependent persons.SCHEDULE: Saturday/Sunday: 4pm-12am
              Wednesday/Thursday: 12am-8am
              Friday: 8am-4pmPowered by JazzHR

Keywords: WEST SIDE FEDERATION FOR SENIOR AND SUPPORTIVE HOU, New Rochelle , Front Desk Clerk - Mill Brook Terrace, Other , Bronx, New York

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