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IT Coordinator

Company: OperationIT
Location: Bronx
Posted on: May 4, 2021

Job Description:

This role is 100 onsite work. Client is located in the East Bronx. Potential consulthire situation, but initially a 4-month contract. Assist the IT team in delivering an outstanding level of client support and satisfaction by providing personalized triage, education, communication and resolution delivery to IT-related concerns, bottlenecks and problems. Professionally manage escalated Information Technology client requests via phone, email, and in-person ensuring that issues are resolved both promptly and thoroughly. Investigate clientsrsquo problems, which may be complex or long-standing problems and appropriately refer to next level of escalation or technical support. Responsible for identifying and developing end-user training solutions work with the Learning Network and Creative Services staff to develop learning tools, i.e. resources materials, online tutorials, etc. to be delivered on-demand. Responsible for the maintenance and update of the IT intranet and internet web presence, communication updates and online newsletter. Work collaboratively with IT project teams to assist with coordination and deployment of IT projects with special attention to all end-user communication efforts during project deployment. Works with Desktop Support Manager to coordinate support scheduling and identify and resolve logistics problems. Other duties as assigned.

Keywords: OperationIT, New Rochelle , IT Coordinator, Other , Bronx, New York

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