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Conference Facilitator

Company: Good Shepherd
Location: Bronx
Posted on: June 6, 2021

Job Description:

About Us

Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year - and builds on their strengths to help them gain skills for success. At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain's New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference!


The Conference Facilitator coordinates and performs an array of family team conferences (FTCs) involving families enrolled in the Bronx prevention programs. The Facilitator is responsible for using the Administration for Children's Services (ACS) approved six-stage model for ensuring that every family's voice and choice are included and highlighted during conferences that address the prevention services in place or needed, as well as the family's progress towards achieving outcomes.

Reports To: Social Work Supervisor or Program Director

Location: Morris Ave. Bronx, NY

Hours: 35 Hours/Week; Non-Exempt

Major Duties:

  • Facilitate FTCs for families and staff to review services, assess progress together, and help develop a plan of action to either ensure further progress towards positive child welfare outcomes or end services as appropriate.
  • Utilize the six-stage model for FTCs and encourage and support the use of specific program models (Solution-Based Casework, and Family Treatment/Rehabilitation) in interactions with families and staff.
  • Supervise full-time Conference Scheduler who handles all administrative and organizational tasks associated with ensuring that timely and effective conferences take place for all families.
  • Conduct visits to participant homes in order to hold conferences when needed.
  • Review each family case record in preparation for the conference to assess family needs, staff response, progress made, and to determine if additional attendees should be invited to join.
  • Submit accurate and timely documentation summarizing each FTC as required by ACS in PROMIS and Connections databases.
  • Conduct follow-up reviews post-conference to ensure that agreed upon tasks are occurring as planned.
  • Facilitate ongoing and/or short-term participant groups or workshops to address salient themes or topics impacting families in the program.
  • Attend and participate in program staff meetings, case consultations, and related agency and external training as appropriate.
  • Perform other duties as assigned.

Qualities Sought:

  • Works to create and support a respectful and collegial environment.
  • Handles group facilitation and collaboration with staff and participants with professionalism and competence, ensuring the success and effectiveness of the program at large.
  • Creates, embodies and supports a learning environment, regularly participating in training and professional development to augment conference facilitation skills and knowledge.
  • Offers and receives feedback and suggestions in a strength-based and constructive manner.
  • Dedicated to being a team player and active contributor to achieve the vision and mission of the program and agency.
  • Energetic, empathic, honest, genuine, creative, and committed to making a difference with families in the program, community, and agency.


  • Master's degree in Social Work or related field required, clinical license preferred
  • Bilingual in English/Spanish preferred
  • At least two years of work experience required in a child welfare-related setting facilitating groups and/or team meetings
  • Must have excellent group facilitation and communication skills and work well in a team
  • Proficiency in Microsoft Office (Outlook, Excel, and Word) required
  • Familiarity with Connections and PROMIS databases a plus
  • Must have a commitment to work from a strength based, youth and family development, and trauma-informed perspective.

Additional Information

Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.

Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.

Keywords: Good Shepherd, New Rochelle , Conference Facilitator, Other , Bronx, New York

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