Volunteers of America-Greater New York (VOA-Greater New York) is
the local affiliate of the national organization, Volunteers of
America, Inc. and is one of the largest providers of human services
in the metropolitan New York area. Founded in New York City in 1896
as a charity staffed by volunteers tending to the city's poor,
today VOA-Greater New York has 1,300 paid staff that provide
life-changing, often life-saving services through 80 programs in
New York City, Westchester County and Northern New Jersey.
VOA-Greater New York services extend to survivors of domestic
violence; individuals and families - including veterans -
experiencing, or at risk of homelessness; people living with HIV/
AIDS, behavioral health, and substance use issues; adults with
developmental and intellectual disabilities; preschoolers with
developmental delays; older adults on limited incomes, many with a
history of homelessness; and at-risk youth.
VOA-Greater New York expands, and introduces new services in
response to community needs. As such, it is at the forefront of
building affordable, supportive housing for seniors; providing a
service-rich continuum of care for formerly homeless veterans; and
expanding its services for those recovering from domestic violence.
Battle Buddy Bridge, a peer counseling program for veterans, and
the work VOA-Greater New York is doing to raise awareness of the
impact of Moral Injury, are examples of the organization's
responsiveness, creativity and life-altering work.
Many of VOA-Greater New York's programs are nationally
recognized and meet the rigorous standards of accrediting bodies
CARF, COA and the NAEYC. Operation Backpack is the organization's
signature community service campaign that ensures every student who
calls a NYC shelter "home" has a new backpack full of supplies in
time for the first day of school.
The Front Desk Supervisor coordinates the operation of the
program during the assigned shift.
High school diploma or GED plus one year relevant experience
working in a similar capacity in a social services setting. Must
possess good interpersonal skills and basic computer knowledge.
Certifications in security, CPR/First Aid, and Fire Safety (F-80),
also required, in accordance with regulatory mandates covering this
This position does not have supervisory responsibilities.
The below enumerated principal responsibilities are inclusive of
both program specific and firm-wide related administration, as
Directs all front desk staff activities to ensure adherence to
policy and procedures.
Ensure proper documentation of front desk activities.
Provide emergency assistance to residents as needed and
supervise incident management system.
Monitor building safety.
Conduct rounds at residence as assigned
- Perform other related duties as requested.
Expected Results of Principal Responsibilities:
Front desk activities are performed accurately and
Front desk activities are accurately documented.
Emergency resident needs are met and incidents properly
Building safety is monitored and maintained.
Emergency situations are responded to according to agency
- All other related tasks are completed on time and
While performing the duties of the job, the employee will be in
a residential shelter environment.
While performing the duties of the job, the employee is
regularly required to have visual acuity, talk and hear while
communicating with peers, clients and/or vendors. This is an active
position and requires sitting, standing and walking. The employee
must occasionally lift and/or move items up to 20 pounds.
This is a full - time position.
Make a living by making a difference. Apply online today!
Volunteers of America is an Equal Opportunity
Employer/Vets/Disabled/Other Protected Categories.
- Job Family Supervisor I
- Pay Type Hourly
- Job Start Date Monday, February 8, 2021