Volunteers of America-Greater New York (VOA-Greater New York) is
the local affiliate of the national organization, Volunteers of
America, Inc. and is one of the largest providers of human services
in the metropolitan New York area. Founded in New York City in 1896
as a charity staffed by volunteers tending to the city's poor,
today VOA-Greater New York has 1,300 paid staff that provide
life-changing, often life-saving services through 80 programs in
New York City, Westchester County and Northern New Jersey.
VOA-Greater New York services extend to survivors of domestic
violence; individuals and families - including veterans -
experiencing, or at risk of homelessness; people living with HIV/
AIDS, behavioral health, and substance use issues; adults with
developmental and intellectual disabilities; preschoolers with
developmental delays; older adults on limited incomes, many with a
history of homelessness; and at-risk youth.
VOA-Greater New York expands, and introduces new services in
response to community needs. As such, it is at the forefront of
building affordable, supportive housing for seniors; providing a
service-rich continuum of care for formerly homeless veterans; and
expanding its services for those recovering from domestic violence.
Battle Buddy Bridge, a peer counseling program for veterans, and
the work VOA-Greater New York is doing to raise awareness of the
impact of Moral Injury, are examples of the organization's
responsiveness, creativity and life-altering work.
Many of VOA-Greater New York's programs are nationally
recognized and meet the rigorous standards of accrediting bodies
CARF, COA and the NAEYC. Operation Backpack is the organization's
signature community service campaign that ensures every student who
calls a NYC shelter "home" has a new backpack full of supplies in
time for the first day of school.
The Case Manager is a key provider of services within Volunteers
of America's Case Management Model. The Case Manager works with the
client to assess their strengths and needs, plan a course of
action, link the client to services, counsel the client and monitor
progress. S/he must assure that clients receive appropriate,
competent and professional information and advice, referrals and
advocacy services to achieve successful outcomes. May include
supervision of direct care staff.
Bachelor's degree or 60 college credits plus two years relevant
experience. The position also requires a demonstrated ability in
verbal and written communication, including basic computer
This position does not have supervisory responsibilities.
The below enumerated principal responsibilities are inclusive of
both program specific and firm-wide related administration, as
Manage the client intake and assessment process to orient the
client to the program and produce a comprehensive assessment of
client service needs.
Develop with the client a mutually agreed-upon individual
service plan reflecting assessment findings goals. Update the plan
with the client as required.
Meet regularly with the client to assist him/her in obtaining
needed services/benefits to achieve their individual service plan
goals. Provide supportive counseling to strengthen his/her ability
to make appropriate life decisions.
Document case management activities in accordance with agency
and funder guidelines and procedures. Collect service data and
participate in evaluation and quality assurance activities.
- Perform other related duties as requested.
Expected Results of Principal Responsibilities:
The client is informed of his/her rights and responsibilities as
a participant in the program as well as the goals and workings of
the case management program. A comprehensive assessment is
The client is provided with an appropriate and current
individual service plan.
The client participates in meetings for the purpose of achieving
his/her service goals.
Case management services are well documented and quality
assurance activities provide continuous improvement of services.
Funding agency documentation and reporting requirements are fully
- All other related tasks are completed on time and
While performing the duties of the job, the employee will be in
an office and residential housing shelter environment.
While performing the duties of the job, the employee is
regularly required to have visual acuity, talk and hear while
communicating with peers and/or vendors. This position requires
sitting, standing and walking. The employee must occasionally lift
and/or move items up to 20 pounds.
This is a full - time position.
Make a living by making a difference. Apply online today!
Volunteers of America is an Equal Opportunity
Employer/Vets/Disabled/Other Protected Categories.
- Job Family Case Manager
- Pay Type Hourly
- Job Start Date Thursday, March 11, 2021