Customer Service Specialist: Community Physician Referrals

Company: Good Shepherd Hospice
Location: Farmingdale
Posted on: June 7, 2021

Job Description:

Customer Service Specialist: Community Physician Referrals

Facility: Catholic Home Care Location: Farmingdale, NY Department: Patient Access Category: Administrative / Business Support Schedule: Full Time, Variable Days with Holiday coverage Shift: Day shift Hours: 8:30 am - 4:30 pm ReqNum: 6034476

The Customer Service Specialist for Community & Physician Referrals will be responsible for administrative support to assure delivery of clinical care. They will be the coordinator of the paper flow, data entry of documentation and communication with patients, physicians and staff.

• Answers call to Intake Team, addresses concerns, solves problems, escalates as needed identifies appropriate parties to handle situation of caller.
• Contacts Physician Office on referrals received to confirm receipt, requests any additional information required, provides estimated timeline on processing referral to admission, provides all contact numbers for any follow up.
• Develops and maintains collaborative relationships with Community and Physician Referrers.
• Educates referral sources on agency programs.
• Handles patient/family member/referrers concerns/complaints to full resolution.
• Maintains effective communication with Community & Physician Relations managers; meets weekly to review MD referrals and relationships
• Participates in outreach telemarketing for all lines of business.
• Tracks call volume, type of call, actions generated and outcomes.
• Identifies leads-community and physician referrals sources for follow up on site visits by Community and Physician Relations Managers

At Catholic Health your well-being comes first, with comprehensive compensation and benefits; our offerings go beyond the basics. In addition to multiple medical plans, life insurance, generous paid time off and flexible spending accounts, we also offer substantial tuition reimbursement, an employer funded pension plan and several savings plan options for your future.

Keywords: Good Shepherd Hospice, New Rochelle , Customer Service Specialist: Community Physician Referrals, Other , Farmingdale, New York