Operational Inside Sales Coordinator

Company: Alchemy Systems
Location: Farmingdale
Posted on: June 7, 2021

Job Description:

Ranked #15 on the 2020 ENR list of Top 500 Design Firms, and with more than a hundred offices across North America, the building and construction team provides the architectural, engineering and construction (A/E/C) industry with a full suite of capabilities both in the lab and on site. From testing, inspection and certification services to building sciences solutions, the company delivers Total Quality Assurance to the built environment.

Duties:

• Be the single point of client contact during project quoting, conversion, and initiation phases of a single-discipline project
• Perform other duties, as assigned
• Assist administrative assistant in report and invoice duties
• Assist in the preparation of forecasts and sales reports
• Assist in the maintenance of the sales database (i.e., data input into database)
• Participate actively in bi-weekly coordination calls with sales leadership to assure company performance expectations are being met
• Manage the roll-out of the project within the operational group(s) to assure customer expectations and project scope are properly understood
• For those quotes that are lost, work with the client to identify why quote was lost and provide said data to the sales leadership team for consumption
• Follow-up on all quotes that are generated until they are resolved (i.e., converted or lost)
• Identify appropriate cross-selling opportunities and notify the client of relevant services they might need or are not aware that we offer
• Work with the operational side of business to assure that the scope of services being quoted is appropriate for wish list provided by the client
• Respond to all quote requests in a timely manner, not more than 48 hours from receipt of inquiry. As needed, work with subject matter expert to prepare quotes
• Perform other responsibilities, as assigned

Qualifications:

• HS Diploma or GED
• 3+ years directly related experience with customer interaction
• Intimate understanding of all the services offered by the department(s) they are assigned to serve
• General knowledge of all procedures related to the test areas and must be technically competent to effectively communicate the test procedure concepts, specifications, and results with customers
• Strong communication skills and must be proficient with computers, word processing (MS Word), spreadsheets (MS Excel), and Adobe Pro
• Must demonstrate competence in their command of the English language, including grammatical skills.
• Ability to work independently in a fast-paced, multi-tasking environment with shifting priorities

Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices and over 43,000 people in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers' operations and supply chains. Intertek Total Quality Assurance expertise delivered consistently with precision, pace and passion, enabling our customers to power ahead safely.

A career with Intertek means joining a global network of professionals dedicated to bringing quality and safety to life. Our vision is to become the world's most trusted partner for Quality Assurance and we offer our employees the chance to make an impact with attractive growth opportunities in this industry on a global scale.

We offer a salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.

We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.

Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.

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Keywords: Alchemy Systems, New Rochelle , Operational Inside Sales Coordinator, Other , Farmingdale, New York