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Customer Service Representative/Inside Sales

Company: Gables Search Group
Location: Plainview
Posted on: September 12, 2021

Job Description:

Our client is the world's largest supplier of Ground Support Equipment and airport-related equipment replacement parts. The company supplies replacement parts and accessories while providing supply chain management, on site supply services, single source supply, logistics solutions, engineering solutions and other cost reduction programs This position is with  a specialized business unit supporting both internal and external customers around the world.  They specialize in electrical ground power, pre-conditioned air products and other aircraft group support products.

Position

As a small, compact business unit  providing high level of customer service is vitally important to both our internal and external customers.  This position would support the sales personnel by taking end-to-end ownership of the order management.  This includes, responding to quotes, processing customer orders, coordinating shipping / logistics, and assisting in collections.

  • Handle inbound/outbound phone calls, email requests for quotes/orders
  • Warranty /returns processing and follow up
  • Work with suppliers to provide technical support to internal/external customers
  • Support of assigned territory field salesperson(s) and their customers
  • Provide written/verbal feedback to customer’s inquiries
  • Call existing customers to promote new/additional business
  • Follow up with customers on quotes/orders daily
  • Administrative support to team

Requirements

  • 5+ years of experience in inside sales/customer service of products
  • Strong communications skills
  • Must have strong customer service skills
  • Must have good analytical and writing skills
  • Strong experience in order processing in ERP (direct experience with Epicor Prophet 21 – a plus)
  • Intermediate knowledge of Microsoft Products (Word, Excel, Powerpoint) required

 

Keywords: Gables Search Group, New Rochelle , Customer Service Representative/Inside Sales, Other , Plainview, New York

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