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Rep Tech Support - Bethpage

Company: Local Staffing
Location: Bethpage
Posted on: November 18, 2021

Job Description:

REP TECH SUPPORT Job ID: 2021-28840 Location: 1101 Stewart Ave, Bethpage, NY A leading national telecommunications, media and entertainment company, Altice USA delivers residential and business services to more than 4.6 million total customers across 20 states. Our 18,000 employees have an unwavering commitment to customers and to providing quality products and outstanding service. Our philosophy is built around our commitment to our employees, community and customers. We are committed to providing employees with opportunities for growth and development, as well as an environment where your ideas will help us drive our business and create a more meaningful employee experience. The company offers Suddenlink-branded digital cable television, high-speed Internet and voice services to residential and business customers across the western, midwestern and southern states. Additionally, for its business customers, Suddenlink provides targeted television and online advertising services. Suddenlink is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. RESPONSIBILITIES Position Overview: This exciting opportunity will support being part of a Technical Support Service Desk team for Suddenlink Communications. Core job responsibilities include answering inbound residential calls to provide responsive technical phone support for internet, television, home phone, and home security products and services. Creating and maintaining accurate information logs which entail recording problem/symptom, analysis performed resolution, and other information relevant to resolving the problem. What we expect: Have first call resolution as the first level of contact for customer service inquiries and technology problems for Suddenlink services Assists customers in resolving data related issues with complex provisioning, home networking, e-mail and static IP issues and other inquiries Provides quality customer services and ensures customers understand operating requirements of all products Interpret, diagnose and troubleshoot technical issues involving Suddenlink products and services Quickly develop trust and rapport with customers to provide support and deescalate frustrations Identify other products and services for existing customers by maximizing their education on our products and ensures revenue goals are met Positive attitude, motivated, competitive and high energy individuals QUALIFICATIONS What you need: High School Diploma or equivalent Sales experience preferred but not required Minimum of one year of customer service experience Strong typing and oral communication skills Regular and prompt attendance during training and scheduled shifts Ability to multi-task Flexibility with hours and days, although position will assign regular shifts (Saturdays and evenings are common) Ability to multitask and work in a fast paced environment Winning ATTITUDE and DRIVE FOR SUCCESS, a must Strong computer proficiency with Window-based (a must) computer and MAC-based preferred Bi-lingual proficiency (English-Spanish) is a plus but not required What you earn: Competitive salary plus commission opportunities Full and comprehensive benefit package, including medical, dental, and vision. Also, paid time off for full time employees Discounted Suddenlink services if in service area Suddenlink is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.

Keywords: Local Staffing, New Rochelle , Rep Tech Support - Bethpage, Other , Bethpage, New York

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