Front Desk Monitor (MED782)
Company: Volunteers of America Greater New York
Posted on: November 18, 2021
About Us:Volunteers of America-Greater New York (VOA-GNY) is an
anti-poverty organization that seeks to end homelessness in the New
York metropolitan area by the year 2050. We focus our continuum of
care to address the most prevalent causes of homelessness: (1) lack
of affordable housing; (2) unmet health needs, including but not
limited to mental health and substance use; and (3) lack of jobs
that create wealth. In each of these areas we strive to incorporate
strategies that address issues of racial equity. We know that our
clients are confronting longstanding barriers to accessing quality
housing, healthcare, and employment. Our programs are designed to
ensure that our clients do not have to face these challenges alone.
Now in our second century of serving those in need, VOA-GNY
understands what it takes to heal families and individuals who are
in crisis and have experienced trauma. We operate and provide
services in emergency shelters, transitional housing, and permanent
supportive housing for close to 11,000 men, women and children
through 65 programs located in New York City, Northern New Jersey,
and Westchester annually. We are one of the largest providers of
services to families and individuals experiencing homelessness in
the Greater New York area, serving survivors of domestic violence,
people living with HIV/AIDS, veterans, and others who have
behavioral health or substance use needs. Many of VOA-Greater New
York---s programs are nationally recognized and meet the rigorous
standards of accrediting bodies CARF, COA and the NAEYC.
'Successful applicants must be vaccinated for COVID-19 before their
start date with VOA-GNY, unless you have been approved by VOA-GNY
for a medical or religious exception to this requirement.'
Summary:The front desk monitor answers telephone calls and takes
messages for staff, receives and assists visitors, receives and
routes deliveries, aids residents, and controls front door
access.Minimum Qualifications:High school diploma or GED. Must
possess a polite and pleasant manner, be efficient and firm, and
have the ability to operate a busy front desk/security operation.
Must be able to perform diverse tasks with ease and maintain
confidentiality. Certifications in security, CPR/First Aid, and
Fire Safety (F-80) required, in accordance with regulatory mandates
covering this program site.Supervisory Role:This position does not
have supervisory responsibilities.Principal Responsibilities:The
below enumerated principal responsibilities are inclusive of both
program specific and firm-wide related administration, as
applicable.1. Greet all visitors; assist them directly or announce
their arrival to staff or residents.2. Ensure that all clients sign
in and out as required.3. Route mail and deliveries as required.4.
Handle or assist in crisis intervention.5. Follow assigned
procedures in emergency situations.6. Conduct rounds at residence
as assigned7. Perform other related duties as requested.Expected
Results of Principal Responsibilities:1. Visitors are assisted
promptly and courteously.2. Client locations can be tracked at all
times.3. Mail and deliveries are routed to the appropriate
people.4. Crises are handled according to agency policy.5.
Emergency situations are responded to according to agency policy.6.
Rounds are conducted as scheduled and all incidence reported.7. All
other related tasks are completed on time and accurately.Work
Environment:While performing the duties of the job, the employee
will be in a residential housing shelter environment.Physical
Demands:While performing the duties of the job, the employee is
regularly required to have visual acuity, talk and hear while
communicating with peers, clients and/or vendors. This position
requires sitting, standing and walking. The employee must
occasionally lift and/or move items up to 20 pounds.Position
Type:This is a part --- time position. Make a living by making a
difference. Apply online today! Volunteers of America is an Equal
Opportunity Employer/Vets/Disabled/Other Protected Categories.
Keywords: Volunteers of America Greater New York, New Rochelle , Front Desk Monitor (MED782), Other , Bronx, New York
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