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Senior Systems Engineer

Company: Atlas Air, Inc
Location: Purchase
Posted on: November 19, 2021

Job Description:

OverviewProvide Technical leadership and provide Level 3 escalation Subject Matter Expertise for Citrix and Virtualization technologies. Manage MSP vendor to make sure vendor is adhering to SLA's and established procedures. Be part of a team responsible for installation and proactive maintenance of the Atlas Air infrastructure. The Senior Systems Engineer is responsible for all Citrix, VMware, Windows server, Compute/Storage, and Cloud infrastructure at all Atlas locations globally. This role also works with project delivery teams to deploy and onboard new infrastructure systems and upgrade any existing infrastructure.ResponsibilitiesCustomer and System Support

  • Serve as a L3 escalation SME to managed services teams.
  • Provide technical support to L1/L2 teams staff as needed.
  • Proactively identify, research and resolve technical problems
  • Responsibility for monitoring and completing tickets in assigned queues
  • Participate in after-hours on-call support
  • Participate in after-hours maintenance
  • Keep IT management appraised of critical issues
  • Ensure local Service Delivery approach, processes, and procedures are aligned with organizational standardsDesign, Engineering and Innovation
    • Facilitate the acquisition and integration of new technology into the environment
    • Identify and recommend new technology value to the organization
    • Research technical concepts and educate other team members as needed
    • Present research / proposed projects to IT management
    • Participate in technology evaluations
    • Provide expertise on application integration, design, security, reliability
    • Collaboration with other design teams within ITDocumentation & Knowledge Management
      • Develop quality documentation of technical processes and procedures
      • Document all ticket and project work
      • Stewardship of IT knowledge management system and associate processesLeadership
        • Lead role on projects, system upgrades and the creation of documentation for all in-scope systems.
        • Manage designated Service Delivery personnel to ensure KPIs and SLAs are met.
        • Co-manage work units of internal staff and externally sourced services when agreed upon
        • Negotiate, collaborate, and consult with all company teams and leaders
        • Foster technical and procedural excellence within the IT department for all applicable production systems and processesMonitoring & Optimization
          • Define implementation standards
          • Ensure visibility on system BC/DR readiness
          • Perform capacity planning and keep IT management apprised of system capacity needsProject Delivery
            • Complete tasks in a timely and quality fashion
            • Adhere to implementation, quality control, and change control standards
            • Work with project teams to deploy and onboard new infrastructure systems
            • Attend weekly meetings and provide monthly reporting to management on vendor performance across all technology towers.
            • Maintain, administer and configure Citrix, VMware, and Windows servers, and other in-scope 3 rd party applications.
            • Assist in maintaining and administering all storage platforms.
            • Assist in troubleshooting and resolving server issues (software/hardware).
            • Effective and regular Communication across the IT organization.QualificationsRequired Qualifications:
              • Bachelor's degree in Computer Science or a related field, or equivalent work experience
              • 5-7 years' experience in the implementation and support of VMWare ESX environment
              • 5-7 years' experience with Citrix Presentation Server 6.5 and greater
              • 5-7 years' experience with Microsoft Windows Server; knowledge of Linux would be a plus.
              • Experienced imaging and deploying servers through vCenter and Citrix Provisioning Services and Machine Creation Services
              • Knowledge of NAS storage technologies such as EMC Isilon.
              • Available for 24/7 rotating on-call support and ability to perform work on evenings and weekends
              • Occasional domestic or international travelDesired Qualifications
                • Microsoft MCP or MSCE certification a plus
                • VMWare VCP certification a plus
                • Knowledge of networking technologies, basic - intermediate knowledge of routing and switching in TCP/IP environments, knowledge networking products from vendors such as Cisco, InfoBlox, and Microsoft would be a plus.
                • Experienced on Hyper-Converged infrastructure platforms such as Nutanix.
                • Experienced with Cloud integration (Azure and/or third-party cloud services) and Hybrid server environments.The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at view our Pay Transparency Statement, please click here: Pay Transparency StatementPI153054133

Keywords: Atlas Air, Inc, New Rochelle , Senior Systems Engineer, Other , Purchase, New York

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