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IT System Support Specialist - Tier 1

Company: Goldfarb Properties
Location: New Rochelle
Posted on: November 19, 2021

Job Description:

  • WHO WE ARE

    With approximately 32 properties that include over 6,000 apartments, Goldfarb Properties is a family-owned and managed business, offering the finest and newly renovated apartments across five diverse regions. We are dedicated to providing an elevated living experience for our residents through our premium product and our promise to make a positive impact on our neighborhoods through our community-driven initiatives. Additionally, we have a long history of being early adopters in a wide range of new technologies.

    We are looking for an ambitious and creative IT System Support Specialist - Tier 1 that can think about systems and their connections across internal and external entities and constituencies and be a main point of contact for troubleshooting Help Desk issues. The successful candidate must be customer service focused, outgoing, self-motivated, and professional.
    • WHO YOU ARE

      You are passionate about providing the highest level of technical assistance in a quality and timely manner. You have experience managing the daily operation of a companys Help Desk and can work to investigate and resolve trouble tickets items, make necessary equipment repairs, and escalate issues as necessary to our IT Manager, System Administrator, or Third-Party Support as needed.
      • A DAY IN THE LIFE**
      • Troubleshooting hardware, software and network connectivity issues.
      • Performing hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications. Test fixes to ensure problem(s) have been resolved.
      • Build workstations using custom images as needed.
      • Maintain and troubleshoot user's mobile devices.
      • Hands-on experience with MS O365 Configuration and installation, as well as troubleshooting user issues. With a particular focus on: Outlook, SharePoint, Word, and Excel.
      • Understanding of the available Microsoft 365 cybersecurity products and services such as Microsoft Information Protection, Multi-Factor Authentication, and Conditional access.
      • Monitor Security Alerts from O365, MSP provider.
      • Support digital, IP, and wireless phones.
      • Printer support, mapping, drivers, etc.

        Requirements

        The right candidate must be highly successful and have a proven track record of some or all of the following:
        • 5+ years of experience in supporting end-user device engineering.
        • Must be able to commute to New Rochelle office
        • Must be on call for infrequent after-hours support.
        • Ability to troubleshoot systems problems and isolate to Hardware, Software, or Network as the likely cause of fault
        • Bachelors degree in Computer Science, Computer Engineering or a related field, or equivalent experience.
        • Certifications: MCSE, CCNA.
        • Fundamental knowledge of IP networking, routing, and system security, including experience with network configuration and protocols including (DHCP, DNS, and VLAN configuration)
        • Working knowledge of applications, including Outlook, Excel, Word, and Adobe.
        • Track record of excellent quality assurance and documentation skills.
        • Firm understanding of Microsoft Group Policies in a client/server environment and exposure to Windows Server.
        • Meraki and Ubiquity Networking Equipment experience a big plus
        • Working knowledge of SharePoint, Yardi, is a big plus
        • Capable of lifting 30 pounds
        • Must have a drivers license and a car for periodic travel to different offices in the NYC metro area.

          Benefits
          • Amazing office. Think Restoration Hardware meets WeWork!
          • Competitive salary
          • Full comprehensive, competitive corporate benefits program including Medical, Dental, Vision, Life, LTD, FSA, and 401K
          • Hands-on experience with the opportunity to learn from owners
          • Free food, gourmet coffee bar and great catered lunches
          • Private parking
          • Because you want a successful career, and not just another job! So many of our employees have grown both personally and professionally with us over many years
          • Health Care Plan
          • Retirement Plan (401k)
          • Paid Time Off (Vacation, Sick & Public Holidays)

Keywords: Goldfarb Properties, New Rochelle , IT System Support Specialist - Tier 1, Other , New Rochelle, New York

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