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Customer Support

Company: The Judge Group
Location: Jericho
Posted on: January 15, 2022

Job Description:

Location: Jericho, NY Description: Our client is currently seeking a Client Service Representative This job will have the following responsibilities:

  • Furnish current and accurate information on all products, services, and special campaigns offered by the bank; resolve product or service related inquires and research issues accurately/efficiently by adhering to the "first call resolution" client service standard by responding to inquires accordingly; demonstrate ability to independently handle challenging client interactions with tact, professionalism and minimal supervisory support. - -
  • Meet and or exceed service, productivity and quality metrics set by department management, ensuring service provided exceeds client expectations; solidify client relationships by proactively identifying needs and offering services/products that will meet those needs.
  • Possess up-to date knowledge on all client service channels, in particular, emerging technology-related banking products, including online and mobile application banking.
  • Communicate with clients effectively (verbal, written, email) and provide feedback to supervisors. - -
  • Conduct service-related and/or marketing outbound telephone calls to specifically targeted clients.
  • Perform additional responsibilities as needed.
  • Ensure compliance with all regulations, policies, and procedures. Qualifications & Requirements:
    • At least 2 years customer service banking experience
    • One year of demonstrated successful sales experience in a salary plus incentive environment preferred
    • Extensive practical knowledge of Microsoft Office suite (Outlook, Excel, Word)
    • Ability to work a flexible and/or rotating schedule. - May be required to work Saturdays, Sundays and extended hours.
    • Candidates with advanced degrees (Associates, Bachelor's and/or Master's) preferred yet a High School Diploma or GED is required. - Candidates with some combination of coursework and experience, or extensive related professional experience, are eligible for consideration.
    • Proven ability to consistently deliver service excellence and proficient in sales techniques, including telemarketing consulting, prospecting and networking.
    • Possess a thorough knowledge of bank products and services as well as the financial services industry.
    • Excellent verbal and non-verbal communication skills, experience with outside calling preferred.
    • Strong financial acumen.
    • Strong interpersonal skills with ability to establish credibility and rapport, excellent customer relationship management skills.
    • Demonstrated math skills with an understanding of debit and credit relationships and negotiable instruments. Contact: This job and many more are available through The Judge Group. Find us on the web at

Keywords: The Judge Group, New Rochelle , Customer Support, Other , Jericho, New York

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