Sr Process Specialist

Company: AlticeUSA/CSC Holdings
Location: Bethpage
Posted on: May 11, 2022

Job Description:

We are Altice USA; a family of businesses that includes Optimum, Suddenlink, Optimum Mobile, Optimum Business, A4 advertising, Cheddar, and News12. Our common goal is connecting our customers to friends and family, shows they love, advertising that resonates and news that matters. We're building a workforce that thrives on collaboration, inclusion, and innovation. We hope connecting you to a potential role is just the beginning.The Senior Process Specialist works with the Project Manager, Field Ops, IT, Engineering and Customer Care delivering functional and process business analysis and requirements gathering services. The Senior Process Specialist is responsible for the development of documentation for existing and proposed business processes and functional specifications, as well as the facilitation of joint application design sessions with users and IT staff. Organizational PerformanceIT Business ExpertiseDemonstrates ability to thoroughly research subjects to support Expense plans/project workPerforms routine data collection, organization, workflow and support analysisProvides direction/support for the preparation of quality deliverablesLeads and applies department's methodologies to assignmentsAbility to define workflow for improvements and resolving issuesDocuments and presents project statusOperational ManagementCoordinates expectations and deliverables on inter/intra projectsLeads on departmental projects and initiativesManages personal and group time in Expense Plans/project work (area of expertise)Maintains expected levels of personal productivitySupports special projects and analysis related to initiativesDemonstrates understanding of project managementAble to assure smooth functioning of processes and proceduresAbility to analyze data, trends or obstacles and consider available solutions or alternative methods of proceedingBusiness AnalysisSupports department's activitiesUnderstands products/services and shares knowledge with teamBuilds personal expertiseContinually improves knowledge and skill proficiencySupports department's business development/support activities Conducts the requirements gathering and process design documentation activities for medium to large scale applications development, package implementation, and/or system integration projects Prepares business and functional requirements for new systems and for updates to existing systems Assesses customer requirements, analyzes business events, and evaluates and documents possible solutions Researches and collaborates with other project teams tasked with identifying current and future business needsTechnologyDevelops and maintains user documentation and instructions for all systems for which he or she is responsible Defines processing logic and translates high level business requirements into detailed functional design documentsThroughout the development process works to ensure that results conform to defined requirementsWorks closely with end users to develop required test dataVerifies test results for accuracyDemonstrates and shares understanding of department's technology development and support activitiesProject ManagementCoordinates and facilitates cross application meetings to define business processes and functional requirements Drives identification and resolution of issues related to business processes and functional requirementsDocuments meeting outcomes through meeting notes and other documents as appropriateShares understanding of project management Customer Service/Communications/MarketingUnderstands fundamentals of customer's businessDemonstrates ability to understand customer need and perform sound business analysis workDelivers results that drive customer satisfactionDemonstrates ability to interact with customersDemonstrates ability to interact with staff members in an open, honest and positive mannerDemonstrates good communication skills both written and verbal Anticipates customers needs and reacts Maintains customer's confidenceKnowledgeable about critical success factors for the customerDemonstrates high level of commitment to customers' successMaintains a detailed understanding of assigned business process area(s)Obtains and maintains a broad understanding of the business as a wholeHuman ResourcesParticipates in/contributes positively to work/team environment Takes responsibility for own development needs Continually seeks ways to enhance contribution to the teamWorks well with othersProvides task leadership to new staffProvides coaching and guidance to team membersEffectively communicates within the organizationProvides training on new systems and/or processesVendor ManagementParticipates in the vendor selection process, including providing support to Request for Proposal developmentKey Measures of SuccessOperating metric(s):100% conformance to on time delivery of project deliverables in accordance with the project plan100% conformance to Altice's guidelines, standards and procedures. Not sure what these systems are.Meets or exceeds policy, process and paperwork on time delivery requirementsMeets or exceeds business unit expectationsKey Experiences/Achievements A Bachelor's degree in Business (or Management), Computer Science, or related discipline, or equivalent work experience is required 6 or more years of experience as a Business Analyst or equivalent experience4 or more years of full life cycle experience with both custom development and packaged application deployment, including experience working within a formal development methodologyKnowledge of Altice's business practices and/or industry Management Skills Full understanding of project management processes and stepsAbility to perform multiple tasks and adjust priorities based on workload or direction from management or customerAbility to handle multiple tasks simultaneously in a fast paced environmentKnowledge of all phases of the software development life cycle, specifically requirements gathering and documentation, is desired Technical/Functional Competencies Proven analytical ability related to analysis of functional business processesExceptional verbal and written communications skillsMust be highly organized and detail orientedAltice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.

Keywords: AlticeUSA/CSC Holdings, New Rochelle , Sr Process Specialist, Other , Bethpage, New York