Customer Support Associate
Company: Arrow Electronics, Inc.
Location: Purchase
Posted on: May 14, 2022
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Job Description:
Position:Customer Support AssociateJob Description:As a Customer
Support Associate, you will be responsible for the order to invoice
for multiple customer engagements. The main goal is to improve
customer on-time delivery to better the rating on the customer
scorecard.What You'll Be Doing Provide expert internal and external
customer service and sales support to both the inside sales team
and customer engagementsAssist in maintaining performance
expectations to further enhance Arrow's position within each
customer and supplierResponsible for handling more complex
discrepancies, interfacing directly with customers, recommending
solutions and/or action plans to internal sales team staffDetailed
knowledge of the guidelines for transferring inventory from one
Arrow location to another as well as third party transfers to
external partners for value add, repair or testingResponsible for
the order to invoice process including but not limited to: order
entry & maintenance (outside of Infosys), backlog reports, handle
branch service requests (to expedite orders shipping urgently, and
expedite supplier purchase orders received into our warehouse
urgently)Process push/pulls according to customer
demandsResponsible for customer return material authorization,
initiate corrective action request, field quality request, and
correct post-delivery issues (wrong carrier, wrong packaging, wrong
shipping account, etc.)Assist inside sales with overall order/order
to invoice objectives including sales workbench tasks, forwarding
quotes in PDF format to quote center, monitoring quote line item
review,Updating quote extensions, ordering samples, and
coordinating contract signature completion with the legal
departmentOther duties as assignedWhat We Are Looking For3-5 years'
experience in a customer support roleMust be detailed
orientatedStrong customer service skillsMust be able to
Multi-TaskHave a can-do attitudeTeam PlayerNot a remote position
must be local to DenverWhat's In It For YouAt Arrow, we are driving
innovation and choice by offering employees a variety of benefits
designed to keep you and your family physically and financially
healthy.Not only do we offer a competitive salary and work-life
balance, we offer benefits to match your needs:Medical, Dental,
Vision Insurance401k, With Matching ContributionsPaid Time
OffHealth Savings Account (HSA)/Health Reimbursement Account (HRA)
OptionsGrowth OpportunitiesShort-Term/Long-Term Disability
Insurance.On-site Caf-- - with Catering Option for Busy Lifestyles
(availability subject to COVID-19 office guidelines)24/7/365
On-site Gym and Lockers, Free for Use to All Employees!
(availability subject to COVID-19 office guidelines)And more!Arrow
is an equal opportunity employer. All applicants will be considered
for employment without attention to race, color, religion, gender,
sexual orientation, gender identity, national origin, veteran, or
disability status. (Arrow EEO/AAP policy)Annual Hiring Range/Hourly
Rate:$20.87 - $29.83Actual compensation offer to candidate may vary
from posted hiring range based upon geographic location, work
experience, education, and/or skill level. The pay ratio between
base pay and target incentive (if applicable) will be finalized at
offer. Location:US-CO-Denver, Colorado (Panorama Arrow
Building)Time Type:Full timeJob Category:Business SupportEEO
Statement:Arrow is an equal opportunity employer. All applicants
will be considered for employment without attention to race, color,
religion, gender, age, sexual orientation, gender identity,
national origin, veteran or disability status. (Arrow EEO/AAP
policy)Arrow COVID-19 Vaccination Policy:Arrow requires all new
employees in the United States to provide proof of full COVID-19
vaccination prior to beginning work, except where prohibited by
law.
Keywords: Arrow Electronics, Inc., New Rochelle , Customer Support Associate, Other , Purchase, New York
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