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Customer Support Associate

Company: Arrow Electronics, Inc.
Location: Purchase
Posted on: May 14, 2022

Job Description:

Position:Customer Support AssociateJob Description:As a Customer Support Associate, you will be responsible for the order to invoice for multiple customer engagements. The main goal is to improve customer on-time delivery to better the rating on the customer scorecard.What You'll Be Doing Provide expert internal and external customer service and sales support to both the inside sales team and customer engagementsAssist in maintaining performance expectations to further enhance Arrow's position within each customer and supplierResponsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staffDetailed knowledge of the guidelines for transferring inventory from one Arrow location to another as well as third party transfers to external partners for value add, repair or testingResponsible for the order to invoice process including but not limited to: order entry & maintenance (outside of Infosys), backlog reports, handle branch service requests (to expedite orders shipping urgently, and expedite supplier purchase orders received into our warehouse urgently)Process push/pulls according to customer demandsResponsible for customer return material authorization, initiate corrective action request, field quality request, and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.)Assist inside sales with overall order/order to invoice objectives including sales workbench tasks, forwarding quotes in PDF format to quote center, monitoring quote line item review,Updating quote extensions, ordering samples, and coordinating contract signature completion with the legal departmentOther duties as assignedWhat We Are Looking For3-5 years' experience in a customer support roleMust be detailed orientatedStrong customer service skillsMust be able to Multi-TaskHave a can-do attitudeTeam PlayerNot a remote position must be local to DenverWhat's In It For YouAt Arrow, we are driving innovation and choice by offering employees a variety of benefits designed to keep you and your family physically and financially healthy.Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:Medical, Dental, Vision Insurance401k, With Matching ContributionsPaid Time OffHealth Savings Account (HSA)/Health Reimbursement Account (HRA) OptionsGrowth OpportunitiesShort-Term/Long-Term Disability Insurance.On-site Caf-- - with Catering Option for Busy Lifestyles (availability subject to COVID-19 office guidelines)24/7/365 On-site Gym and Lockers, Free for Use to All Employees! (availability subject to COVID-19 office guidelines)And more!Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran, or disability status. (Arrow EEO/AAP policy)Annual Hiring Range/Hourly Rate:$20.87 - $29.83Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location:US-CO-Denver, Colorado (Panorama Arrow Building)Time Type:Full timeJob Category:Business SupportEEO Statement:Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)Arrow COVID-19 Vaccination Policy:Arrow requires all new employees in the United States to provide proof of full COVID-19 vaccination prior to beginning work, except where prohibited by law.

Keywords: Arrow Electronics, Inc., New Rochelle , Customer Support Associate, Other , Purchase, New York

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